Shana Akers
Lubbock,TX
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for vehicle transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 10 years in field. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for vehicle titles.
Overview
21
21
years of professional experience
Work History
Controllers Assistant/Title Clerk
Mears Mazda Volvo
Lubbock , Texas
01.2019 - Current
- Organized and prepared title documents to transfer ownership of property.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Assisted with preparation and submission of affidavits, deeds and other records for vehicle purchases.
- Contacted all Motor Vehicle Department's to determine status of pending titles.
- Arranged payoff checks for trade-ins and new vehicles.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
- Received and processed paperwork for titles, new license plates and renewals.
Finance Assistant
Pollard Friendly Ford
Lubbock, TX
08.2012 - 02.2019
- Ensures the correct flow of documents from the finance department to the business office for 200-300 car deals a month
- Packages documents daily for financial institutions
- Regularly audits all in-house paperwork and legal documentation required in car deals
- Manages enrollment and cancellation of all warranty products sold
- Oversees customer accounts including payment processing, collections and sending out repossession orders as needed
- Confers with customers and/or lienholders by telephone, in person, or online to provide information regarding warranties, cancellation, or any other applicable information
- Coordinates and resolves issues between the finance managers, sales managers and title clerks
- Assists with any and all related finance projects
Office/Production Manager
Angelic Candles
Lubbock, TX
01.1997 - 01.2008
- Managed all accounting for the company using Quickbooks
- Oversaw production from the beginning to the end
- Maintained all wholesale accounts as well as retail sales
- Managed all employees to ensure accuracy of productions and sales
Education
South Plains College
2013
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Roosevelt High School
2002
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Trinity Christian High School
2001
Skills
- Renewals management
- Title processing
- Documentation review
- Till counting
- Document summarization
- Local record searches
- License plates expertise
- Temporary tags
- Records analysis
- Great Telephone Etiquette
Timeline
Controllers Assistant/Title Clerk
Mears Mazda Volvo
01.2019 - Current
Finance Assistant
Pollard Friendly Ford
08.2012 - 02.2019
Office/Production Manager
Angelic Candles
01.1997 - 01.2008
South Plains College
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Roosevelt High School
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Trinity Christian High School