Summary
Overview
Work History
Education
Skills
Timeline
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SHANA Barasa

Spokane,WA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

23
23
years of professional experience

Work History

OFFICE RECEPTIONIST

Multicare
06.2017 - Current
  • Years Office Experience
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Work/Create Referrals internal and external make sure they are correct and schedule appropriately
  • Train new team members

Human Resource Assistant

PATH SERVICES
01.2017 - 04.2017
  • Schedules job applicants for interviews via Outlook by contacting them personally through email and phone
  • Maintains human resource department’s files’ accuracy by ordering files both alphabetically and numerically, to ensure ease of access for team
  • Provides data entry support, transferring employee information into new online database securely and efficiently, making full use of both software and office equipment.

Receptionist

NATIONAL DME
01.2015 - 01.2016
  • Oversaw all incoming/outgoing communication by answering phones directly using a multiline phone system as well as
  • Outlook, directing contacts to specific people, scheduling lunches, interviews and meetings as needed
  • Sorted through and maintained data entry, scanning patient checks into bank system, entered patient information into ICMS system as well as organizing paper filing
  • Worked patient insurance denials and coding, mitigating issues between patients and insurance companies due to incorrect coding, helping to restart claim process for patients.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Handled assignments independently with good judgement and critical thinking skills.

Office Clerk

TNG
01.2001 - 01.2015
  • Answered and directed calls using multiline phone systems, providing information to customers regarding their shipments whether it concerning arrival dates, damages or overages
  • Created worksheets to track inventory using Microsoft Excel, keeping the worksheets easy to use for warehouse team
  • Generated invoices for products being packaged, while also matching up bill of ladings for shipping and receiving.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Handled incoming business and client requests for information.

Education

BBA - Business Administration

American InterContinental University
Schaumburg, IL
06.2017

High School Diploma -

West High School
Utah
06.1997

Skills

  • SKILLS PROFICIENCY
  • BA, Business Administration–Educated in various subjects, such as: laws and regulations needed in an HR department, payroll
  • Processes and employee relations
  • Office Equipment–Confident in the proper use of general office equipment: copiers, scanners, printers, fax machines and
  • Multiline phone systems
  • Data Entry Specialty–Established in maintaining digital databases from entering data to updating what is already in the system
  • Microsoft Office Suite–Comfortable with the complete Microsoft Office Suite, having used it consistently in a professional office
  • Environment, including Outlook and Excel
  • Customer Service Focused–Builds relationships with customers and internal team members, always seeking to provide top
  • Notch customer service

Timeline

OFFICE RECEPTIONIST

Multicare
06.2017 - Current

Human Resource Assistant

PATH SERVICES
01.2017 - 04.2017

Receptionist

NATIONAL DME
01.2015 - 01.2016

Office Clerk

TNG
01.2001 - 01.2015

BBA - Business Administration

American InterContinental University

High School Diploma -

West High School

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SHANA Barasa