Shana Bauguess
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Lead Receptionist
Kernersville Veterinary Hospital
07.2013 - Current
- Greet incoming clients professionally and provide friendly, knowledgeable assistance.
- Check patients in for appointments and take payment after visit.
- Keep reception area clean and neat to give clients positive first impression.
- Schedule and confirm surgical as well as routine appointments, communicate with clients and updated client records.
- Fax, file, and email necessary documents for the Doctors.
- Restock supplies and placed purchase orders to maintain adequate stock levels.
- Train new hires
- Answer large volume of incoming calls daily to resolve client issues.
Vet Assistant
Union Cross Animal Hospital
05.2012 - 07.2013
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Assisted in diagnostic imaging.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems.
- Collected patient blood samples for laboratory analysis.
- Bathed and dipped patients afflicted with parasitic infections.
- Collected and prepared specimens and samples for analysis.
- Assisted in euthanasia for terminally ill patients.
Sales Associate
Sally's Beauty Supply
11.2009 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products.
- Answered customer questions regarding beauty products.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Trained new hires in company processes, product knowledge, customer service and selling techniques.
Education
Certification - Surgical Technology
Greensboro College
Greensboro, NC10.2023
Certification - Esthetics
Dermacademy
Kernersville, NC06.2021
Associate of Arts - General Studies
Guilford Technical Community College
Jamestown, NC05.2013
Skills
- Clerical Support
- Appointment Transportation
- Client Interfacing
- Staff Management and training
- Multi-Line Telephone Systems
- Records Preparation
Accomplishments
Licensed Esthetician- NC State Board of Cosmetic Arts
Timeline
Lead Receptionist
Kernersville Veterinary Hospital
07.2013 - Current
Vet Assistant
Union Cross Animal Hospital
05.2012 - 07.2013
Sales Associate
Sally's Beauty Supply
11.2009 - 05.2012
Certification - Surgical Technology
Greensboro College
Certification - Esthetics
Dermacademy
Associate of Arts - General Studies
Guilford Technical Community College
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