Mette McGoffin
Grand Rapids
Summary
Dedicated receptionist with a strong focus on customer service, organization, and attention to detail. Proven ability to enhance client satisfaction and streamline workflow.
Proficient in managing front desk operations and coordinating schedules, delivering exceptional customer service while effectively multitasking. Recognized for problem-solving skills and fostering positive client relationships, ready to contribute to organizational success.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Lead Receptionist
Porter Hills Village
Grand Rapids, MI
07.2019 - Current
- Oversaw front desk operations, ensuring efficient guest check-in and check-out processes.
- Managed multi-line phone system, directing calls to appropriate departments and personnel.
- Coordinated schedules for meetings and events, optimizing space usage within facilities.
- Monitored inventory of office supplies, placing orders to maintain adequate stock levels.
- Served as primary point of contact for resident inquiries, resolving issues promptly and professionally.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected cash payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in Microsoft Excel and Word spreadsheets and ran reports or generated graphs using data.
Head Secretary
Grand Rapids Public School, North Park Montessori
Grand Rapids, MI
08.2017 - 06.2019
- Coordinated daily administrative operations, ensuring smooth communication between staff, parents, and students.
- Managed scheduling for meetings, events, and appointments, optimizing time and resources effectively.
- Implemented upgrades to filing systems, enhancing document retrieval efficiency and organization.
- Developed and maintained office procedures that improved workflow consistency across departments.
- Evaluated administrative practices regularly, identifying areas for improvement to drive organizational effectiveness.
- Monitored inventory of office supplies, ensuring timely procurement to support operational needs without interruption.
- Served as a reliable support system for executive staff, making it possible for them to focus on strategic decision-making and leadership responsibilities.
- Provided exceptional customer service by greeting visitors warmly and directing them to appropriate personnel or resources as needed.
- Collaborated with department heads on various projects, providing administrative support as needed to ensure success.
- Coordinated travel arrangements for executives as needed, ensuring seamless transportation logistics while maximizing costeffectiveness.
- Improved staff morale by addressing concerns promptly and efficiently resolving conflicts when they arose.
- Oversaw daily operations in the office, effectively managing resources and personnel for optimal productivity.
- Handled sensitive information with discretion, contributing to a secure and confidential work environment.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Elementary School Librarian
Grand Rapids Public School, North Park Montessori
Grand Rapids, MI
08.2015 - 06.2017
- Managed library collections, ensuring accessibility and organization of resources for student use.
- Developed and implemented engaging literacy programs to promote reading among students.
- Collaborated with teachers to integrate library resources into classroom curricula and projects.
- Trained and mentored staff in effective library practices and information literacy skills.
- Evaluated library services, identifying areas for improvement to enhance user experience.
- Curated age-appropriate materials, aligning selections with educational standards and student interests.
- Trained student volunteers in various aspects of library operations such as shelving books, assisting patrons, and organizing special events.
- Developed strong rapport with students, encouraging them to seek assistance with research and reading needs.
- Facilitated professional growth among fellow teachers by sharing best practices and resources for integrating library skills into classroom instruction.
- Utilized technology tools such as e-books, iPads, and online databases to enhance students'' learning experiences in the library setting.
- Facilitated workshops on research skills, encouraging independent learning among students.
- Utilized cataloging systems for efficient tracking and management of library inventory.
- Organized successful fundraising events for the acquisition of new resources or improvements in the school library''s facilities.
- Promoted reading comprehension and literary appreciation through engaging book talks and reading programs.
- Participated actively in professional development opportunities to stay current on best practices within school librarianship field.
- Established a welcoming library atmosphere by fostering an inclusive environment for all students and staff members.
- Collaborated with teachers to develop cross-curricular projects, integrating library resources into classroom instruction.
- Assisted in budget management by selecting appropriate resources based on curriculum needs and cost-effectiveness analysis.
- Increased parent involvement by hosting family literacy nights or workshops focused on fostering strong reading habits at home.
- Maintained a safe learning environment through clear communication of library policies and procedures while addressing any issues that arose effectively.
- Enhanced student research skills by teaching effective database usage and information evaluation techniques.
- Ensured efficient circulation processes by maintaining accurate records of borrowed materials and addressing overdue items promptly.
- Contributed to school-wide initiatives by serving on committees focused on literacy, technology integration, or curriculum development.
- Catalogued and organized books, materials and other documents for proper library management.
- Trained and supervised library staff, volunteers and other personnel.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Researched and acquired new library materials to maintain updated library collection.
- Collaborated with teachers and school administrators to develop library resources for students.
- Maintained library databases to support accuracy and availability in circulation systems.
- Created programs and activities to promote library usage and literacy.
- Researched, planned, and set up attractive and informative library exhibits.
- Instructed students on research techniques and use of online resources.
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted library patrons with resolving computer problems.
- Managed reserve desk collection of reference materials.
- Promoted library services and resources through public relations initiatives and community outreach.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Kept catalog orderly and updated with latest material additions and removals.
- Organized library catalog, supplies, equipment and records.
- Resolved patrons' complaints tactfully and professionally.
- Greeted patrons warmly and offered to assist with issues or needs.
- Taught children about library practices via individual and group instruction.
- Educated library patrons about policies for checking out materials and using resources.
- Classified and coded different types of materials according to library policies and organizational standards.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Maintained equipment in good working order for school-wide use.
- Oversaw media, catalog and instructional areas.
- Worked with teachers to provide students with lifelong learning and research skills.
- Tracked loans of media equipment and materials.
- Joined forces with teachers and administrators to support curriculum content, learning outcomes and student information needs.
- Notified supervisors when major equipment repairs were needed.
- Incorporated library services into lessons while also driving curiosity, engaging students and supporting lifelong learning.
- Directed total budgeting, purchasing and scheduling operations and wrote successful grants to fund innovative library and media projects.
- Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
Education
High School Diploma -
Union High School
Grand RapidsSkills
- Customer service focus
- Strong organization
- Client relationship building
- Billing and invoicing
- Document preparation
- Workflow coordination
- Problem-solving abilities
- Attention to detail
- Data entry
- Clerical support
- Multitasking and prioritization
- Punctual and reliable
Timeline
Lead Receptionist
Porter Hills Village
07.2019 - Current
Head Secretary
Grand Rapids Public School, North Park Montessori
08.2017 - 06.2019
Elementary School Librarian
Grand Rapids Public School, North Park Montessori
08.2015 - 06.2017
High School Diploma -
Union High School