Ashlee Granger
Port Orchard
Summary
Dynamic Lead Receptionist with a proven track record at Woodside Animal Hospital, showcasing exceptional customer service and organizational skills. Excelled in client relationship building and efficiently managed high-volume communications. Trained new staff, ensuring adherence to best practices in client service delivery. Demonstrated expertise in multitasking and meeting critical deadlines, enhancing client satisfaction and workplace efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Receptionist
Woodside Animal Hospital
12.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Answered incoming calls on high-volume, multi-line phone system and pleasantly transferred callers to appropriate personnel or documenting important medical chart records .
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Managed multiple tasks and met time-sensitive deadlines.
- Created Receptionist schedule.
- Trained in Asst. Practice Manager Responsibilities.
Lead Dietary Cook
Orchard Pointe Memory Care
11.2014 - 10.2017
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Monitored food temperatures to meet quality and safety standards.
- Cleaned and sanitized work areas, utensils and equipment.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
Lead Dietary Aide
Orchard Pointe Memory Care
10.2011 - 10.2017
- Coordinated with fellow staff members to address any issues or concerns regarding meal service or patient care promptly and professionally.
- Maximized kitchen productivity by organizing workstations for optimal performance during peak service times.
- Assisted in the preparation of special events or catering requests, showcasing versatility and adaptability in various kitchen settings.
- Demonstrated strong knowledge of both therapeutic diets and general nutritional principles when creating menu options for patients.
- Mentored new hires on dietary aide procedures, contributing to a cohesive team dynamic.
- Followed all food safety regulations while preparing meals for patients.
- Served meals to residents in accordance with established schedules and dietary procedures.
Education
Associate Of Arts And Sciences -
Tacoma Community College
Tacoma, WASkills
- Customer service focus
- Workplace safety
- Strong organization
- Client relationship building
- Customer/Client relations
- Phone etiquette
- Facility management
- Calm demeanor
- Problem-solving
- Multitasking Abilities
Certification
Pharmacy Clerk License
Timeline
Lead Receptionist
Woodside Animal Hospital
12.2015 - Current
Lead Dietary Cook
Orchard Pointe Memory Care
11.2014 - 10.2017
Lead Dietary Aide
Orchard Pointe Memory Care
10.2011 - 10.2017
Pharmacy Clerk License
Associate Of Arts And Sciences -
Tacoma Community College
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