Shana Bradley
Westmont,IL
Summary
Accomplished Deposit Services Manager at Lisle Savings Bank, adept in operations management and relationship building. Spearheaded process improvements, enhancing customer satisfaction and service delivery. Skilled in MS Office, with a proven track record in staff development and achieving significant performance benchmarks. Demonstrates exceptional leadership and problem-solving abilities, fostering long-term client partnerships and organizational growth.
Overview
16
16
years of professional experience
Work History
Deposit Services Manager
Lisle Savings Bank
Lisle, IL
01.2008 - Current
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed customer loyalty programs to increase customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Opened/closed savings, checking, CD, IRA accounts.
- Handled debit card fraud transactions on accounts.
Education
Associates In Applied Science - Graphic Arts
Robert Morris University - Illinois
Chicago, IL07.2008
Skills
- Staff Development
- Service Delivery
- Technical knowledge
- Operations Management
- Problem-Solving
- Task Delegation
- Time Management
- Work Planning and Prioritization
- Outgoing and Energetic
- Reliable and Responsible
- Customer Service Management
- Employee Training and Development
- Goal-Oriented
- Relationship Building
- Goal Setting
- Leadership Development
- Staff Training and Development
- Crew Leadership
- Team Leadership
- Staff Management
- Proficient in Software
- Positive Attitude
- Customer Service
- Multitasking and Organization
- Trustworthy and Honest
- MS Office
- Teamwork and Collaboration
Timeline
Deposit Services Manager
Lisle Savings Bank
01.2008 - Current
Associates In Applied Science - Graphic Arts
Robert Morris University - Illinois