Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shana Crawford

Shana Crawford

Cincinnati

Summary

Detail-oriented Fifth Third banking professional with experience in fulfillment and customer operations. Known for accuracy, compliance awareness, meeting SLAs, and collaborating with internal partners to support exceptional customer experiences.

Results-oriented professional with extensive experience in fulfillment operations, keen on delivering high standards and tangible outcomes. Adept at streamlining processes and ensuring timely order completion. Known for strong teamwork and adaptability, consistently meeting evolving business needs.

Knowledgeable Fulfillment Coordinator with proven track record in managing and optimizing fulfillment processes. Successfully streamlined operations to enhance efficiency and accuracy. Demonstrated ability to coordinate cross-functional teams and implement effective inventory control measures.

Overview

5
5
years of professional experience

Work History

Fulfillment Coordinator (SC)

Fifth Third Bank
09.2023 - Current
  • Process and fulfill customer requests with a high level of accuracy and policy adherence
  • Review documentation for completeness, compliance, and quality
  • Collaborate with internal partners to resolve discrepancies and meet SLAs

Retail Associate

TJ Maxx
08.2021 - Current
  • Delivered strong customer service and processed transactions accurately
  • Maintained organized inventory and stockroom

Customer Service Professional (CSP)

Fifth Third Bank
10.2022 - 09.2023
  • Supported customers with account servicing, online banking access, and loan inquiries
  • Documented interactions accurately while maintaining compliance standards

Education

Basic Diploma -

Princeton High School
01-2005

Health Technology

Scarlet Oaks Career Development Campus
01-2005

Skills

  • Customer & Account Servicing
  • Fulfillment Operations
  • Documentation Accuracy
  • Compliance Awareness
  • SLA Management
  • Problem Resolution
  • Time Management
  • Attention to Detail
  • Shipment preparation
  • Safety compliance
  • Time management
  • Team collaboration

Timeline

Fulfillment Coordinator (SC)

Fifth Third Bank
09.2023 - Current

Customer Service Professional (CSP)

Fifth Third Bank
10.2022 - 09.2023

Retail Associate

TJ Maxx
08.2021 - Current

Health Technology

Scarlet Oaks Career Development Campus

Basic Diploma -

Princeton High School