Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANA DAILY

Inwood

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Overview

13
13
years of professional experience

Work History

Collector Agent

Transworld Systems Inc.
11.2015 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Case Manager

LevelupHousing LLC
03.2020 - 04.2022
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.

Customer Service Representative Supervisor

GCS GLOBAL CONTACT SERVICES
02.2016 - 10.2015
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Passenger Assist Agent

PRIME FLIGHT
02.2013 - 10.2015
  • Assist passengers to their boarding gate Assist passengers checking their flight
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

School Bus Matron

MR TRANSPORTATION
05.2011 - 03.2013
  • Managed emergency bus evacuations with appropriate use of emergency door.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
  • Responded to medical crises and behavioral problems to maintain safe travel.
  • Kept student personal and medical information in strictest confidence.

Education

High School Diploma -

Far Rockaway High School
Far Rockaway, NY
2007

Skills

  • Training development aptitude
  • International sales support
  • Proficient in cash management
  • Multi-line phone
  • MS Windows proficient
  • Strategic sales knowledge
  • Medical terminology knowledge
  • Creative problem solver
  • Trusted key holder
  • Care plan assessment
  • Medication administration
  • Case management
  • Customer Service and Assistance

Timeline

Case Manager

LevelupHousing LLC
03.2020 - 04.2022

Customer Service Representative Supervisor

GCS GLOBAL CONTACT SERVICES
02.2016 - 10.2015

Collector Agent

Transworld Systems Inc.
11.2015 - Current

Passenger Assist Agent

PRIME FLIGHT
02.2013 - 10.2015

School Bus Matron

MR TRANSPORTATION
05.2011 - 03.2013

High School Diploma -

Far Rockaway High School

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