Shana Estrada
DeKalb,IL
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Broadstep Behavioral Health
07.2023 - Current
- Implemented behavior management techniques to reduce incidents and promote positive behaviors.
- Coordinated transportation for clients to medical appointments, community events, and recreational activities.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Direct Support Professional
Opportunity House Inc
05.2021 - Current
- Facilitated daily living activities to enhance client independence and quality of life.
- Developed individualized support plans in collaboration with multidisciplinary teams.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Trained and mentored new staff on best practices for client engagement and safety protocols.
- Advocated for clients' needs, ensuring access to necessary resources and services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Starbucks Barista
Target
10.2018 - Current
- Starbucks within Target Store Experience:
- Practiced and delivered active and time efficient customer service in challenging environment during peak hours.
- Maintained cleanliness and safety of the workplace.
- Trained and coached team members to create a unified and efficient atmosphere.
- Valued and withheld integrity and honesty to promote company value as well as customer value.
- Certified Barista.
- Prepared visual merchandise.
- Consistently ordered, took inventory as well as kept inventory stocked.
- Target Store Experience:
- Quick and efficient cashiering for guests and providing excellent customer service.
- Protray communication skills to successfully interact and connect with employees, guests and managers.
- Assist with providing guests with their online order pick ups/drive ups.
- Securely getting merchandise into customers cars.
- Answering phones and helping customers efficiently.
Cart Attendant/Grocery Bagger
Jewel Osco
08.2018 - 10.2018
- Manage cart level in store to ensure customer satisfaction.
- Assisted guests with bagging their groceries as efficiently and quickly as possible.
- Arranged carts in an organized manner while monitoring the cleanliness and safety of assigned work area.
Education
No Degree - Psychology
Kishwaukee Community College
Malta, ILHighschool Equivalent (GED) - undefined
Kishwaukee College
07.2017
Skills
- Time management
- Ability to multi-task and successfully manage a challenging environment
- Provide good phone etiquette
- Work in a timely and sufficient manner
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
Timeline
Direct Support Professional
Broadstep Behavioral Health
07.2023 - Current
Direct Support Professional
Opportunity House Inc
05.2021 - Current
Starbucks Barista
Target
10.2018 - Current
Cart Attendant/Grocery Bagger
Jewel Osco
08.2018 - 10.2018
Highschool Equivalent (GED) - undefined
Kishwaukee College
No Degree - Psychology
Kishwaukee Community College
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