Shana Ethridge
Davis Heating & Cooling LLC
Angleton,TX
1
Certification
17
years of professional experience
Results-driven business manager skilled in streamlining operations and improving customer engagement. Proven track record in dispatching service requests, enhancing team performance, and managing vendor relationships. Utilizes QuickBooks and ServiceTitan to optimize workflow and deliver exceptional service.
Work History
Customer Service Representative
2 Years 6 Months- Answered phones and dispatched service technicians to ensure timely service delivery.
- Assisted customers with inquiries about heating and cooling services.
- Resolved customer complaints efficiently to ensure satisfaction.
- Promoted memberships to enhance customer engagement. and provide exceptional customer service.
- Answer phones and dispatch service technicians.
- Schedule permits, estimates, parts, and warranty work.
- Resolved customer complaints efficiently, contributing to overall satisfaction and retention.
- Support software conversion and ServiceTitan operations.
- Updated databases with new and modified customer data.
Business Manager
14 Years- Managed daily operations and supervised 8+ employees to ensure smooth workflow.
- Oversaw budgets, inventory, purchasing, and vendor relationships to optimize resource allocation.
- Created employee schedules and managed retail operations to enhance service delivery.
- Utilized QuickBooks, Square, Excel, and Word for financial reporting and data management.
- Coordinated vendor relationships for supply procurement.
- Trained staff on customer service and product knowledge.
- Use QuickBooks, Square, Excel, and Word.
Retail Banker II
1 Year 2 Months- Facilitated customer account inquiries and provided tailored banking services to enhance customer experience.
- Assisted customers with account inquiries and banking services.
- Processed transactions accurately and efficiently at the teller window.
- Coordinated branch marketing initiatives to effectively promote bank services and increase customer engagement.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, and loan applications.
Education
A. A. - Business Administration
Insurance Certificate
High School Diploma
Skills
Customer Service
Office Administration
Team Leadership
Dispatching
Data entry accuracy
QuickBooks
Microsoft Office
Appointment scheduling
Vendor Management
Sales
Banking
ServiceTitan operations
Certification
Powerselling Pros Certificate
Previous Experience
- Retail Banker II, Woodforest National Bank
- Administrative Assistant, Reifels Insurance / Professional Realty
- Security Officer, Securitas
Timeline
Customer Service Representative
Davis Heating & Cooling LLC
01.2024 - 07.2026Read More
Retail Banker II
Woodforest National Bank
01.2019 - 03.2020Read More
Business Manager
Reifels Feed & Ranch Supply
01.2010 - 01.2024Read More
Sweeny High School
High School Diploma
Read More
Kaplan Financial
Insurance Certificate
Read More
Brazosport College
A. A. from Business Administration
Read More