Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shana Galosky

Oakdale,PA

Summary

Proven leader in the banking sector with a track record of fostering long-lasting relationships and enhancing customer satisfaction. Skilled in branch operations and maintaining meticulous attention to detail, I have consistently driven operational excellence and team development. My positive attitude and accountability have significantly contributed to achieving and surpassing business objectives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Personal Banker

First Niagara And Key Bank
10.2010 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Promoted financial products by maintaining excellent service offering knowledge.

Assistant Branch Manager

First Niagara
06.2012 - 09.2016
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Lead Teller

National City
05.2002 - 10.2010
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.

Education

Bachelor of Arts - Accounting

Robert Morris University
Coraopolis, PA
05.2002

Skills

  • Maintaining and Building Relationships
  • Branch operations
  • Customer Service
  • Customer Satisfaction
  • Positive Attitude
  • Attention to Detail
  • Accountablilty

Certification

  • CNP - Certified Notary Public

Timeline

Assistant Branch Manager

First Niagara
06.2012 - 09.2016

Personal Banker

First Niagara And Key Bank
10.2010 - Current

Lead Teller

National City
05.2002 - 10.2010

Bachelor of Arts - Accounting

Robert Morris University

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Shana Galosky