Shana Garcia
Summary
Seasoned Manager with a proven track record at Lake Travis ISD and Denny's Restaurant, excelling in enhancing meal quality and customer satisfaction. Expert in sanitation standards and inventory management, adept at fostering a positive atmosphere and streamlining operations for efficiency. Achieved significant improvements in food service delivery by leveraging strong leadership and health regulation compliance.
Overview
18
18
years of professional experience
Work History
Manager of School Cafeteria
Lake Travis ISD
02.2014 - Current
- Trained cafeteria staff in proper food handling techniques, ensuring compliance with health regulations.
- Maintained a safe, orderly, and inviting cafeteria environment by upholding strict standards for cleanliness, organization, and decorum among both staff and students.
- Monitored food consumption trends among students, making necessary adjustments to menu planning to maintain satisfaction levels.
- Collaborated with school administrators to understand specific needs and align cafeteria services accordingly.
- Managed daily operations for a smooth and timely service of meals to students and staff.
- Addressed any concerns or complaints from students, parents, or staff regarding cafeteria services promptly and professionally.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Improved cafeteria efficiency by streamlining food preparation and serving processes.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Successfully launched a new school campus and managed to make it profitable.
- Assumed the mentorship role for college interns pursuing their Registered Dietitian certification."
Hourly Restaurant Manager
Denny's Restaurant
01.2006 - 08.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service..
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Was assigned the responsibility of training other staff members in my role.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw food preparation and monitored safety protocols.
Education
GED -
Austin Community College
Austin, TX05.2012
Skills
- Meal Preparation
- Sanitation Standards
- Health regulations
- Kitchen Equipment Operation
- Inventory Management
- Reliable and Responsible
- Delegating Assignments and Tasks
- Operations Management
- Team Leadership
Timeline
Manager of School Cafeteria
Lake Travis ISD
02.2014 - Current
Hourly Restaurant Manager
Denny's Restaurant
01.2006 - 08.2014
GED -
Austin Community College
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