Shana Goins
Glen Allen,VA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Receptionist
Bliss Nails & Spa
05.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Nail Technician Trainee
Bliss Nails & Spa
02.2023 - 08.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Communicated effectively with management concerning important customer issues.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Senior Caregiver
Private Employers
02.2022 - 10.2022
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
No Degree - International Business, Pre-Law
Stetson University
Deland, FL05.2027
High School Diploma -
Homeschooled
Glen Allen06.2023
Skills
- Customer Inquiries
- Telephone Skills
- Inventory Oversight
- New Product Information
- Organization and Efficiency
- Orientation and Training
- Time Management
- Bookkeeping
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Limited Working
Timeline
Nail Technician Trainee
Bliss Nails & Spa
02.2023 - 08.2023
Receptionist
Bliss Nails & Spa
05.2022 - 08.2023
Senior Caregiver
Private Employers
02.2022 - 10.2022
No Degree - International Business, Pre-Law
Stetson University
High School Diploma -
Homeschooled
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