Shana Good
Manassas,VA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive a positive work environment. Bringing honest and relatable connections to each individual based on needs via adaptation per necessity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Dollar Tree
Manassas, VA
06.2025 - 01.2026
- Assisted customers in locating products and provided recommendations based on needs
- Processed transactions accurately using point-of-sale (POS) systems
- Maintained organized and stocked merchandise displays to enhance customer experience
- Collaborated with team members to ensure efficient store operations
Server
Tim's Rivershore Restaurant
Louisa, VA
05.2024 - 11.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables, adapting to changing needs and priorities to optimize service flow.
- Collaborated with kitchen staff to streamline food preparation and delivery, ensuring timely service.
- Maintained clean, organized environment throughout establishment, enhancing guest experience. and detailed work by maintaining organization and a sanitary environment such a sweeping, mopping,, cleaning toilets and bathrooms, kitchens, etc.
Home Healthcare Representative
Public Partnerships LLC
Bumpass, VA
09.2017 - 02.2024
- Coordinated patient care plans with interdisciplinary teams to enhance service delivery.
- Monitored clients' health conditions, documenting changes and reporting to healthcare professionals.
- Developed personalized care strategies based on individual needs and preferences.
- Scheduled appointments with specialists and continued to document related changes in health
- Provided medications according to the established schedule while offering support to patients.
Education
High School Diploma -
Etiquette Arts
Brooklyn, WI09-2015
High School Diploma -
Stonewall Jackson
Manassas06-2004
Culinary Arts -
Culinary Certification
Danbury08-2011
Skills
- Sales techniques
- Customer service
- Multi-tasking strength
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Excellent people skills
- Listening skills
Certification
- Licensed Culinary Artist - 2011
- Certified Etiquette Specialist- 2015
- Behavioral Therapy Certification 2015-2025
Languages
English
Native or Bilingual
Interests
- Mindfulness Practices
- Animal Care
- Astrology
- Historical Exploration
- Learning new cooking techniques and expanding my culinary skills
- Exploring various forms of art, such as reading, yoga/dancing, and writing, to nurture creativity and personal growth
Timeline
Sales Associate
Dollar Tree
06.2025 - 01.2026
Server
Tim's Rivershore Restaurant
05.2024 - 11.2024
Home Healthcare Representative
Public Partnerships LLC
09.2017 - 02.2024
High School Diploma -
Etiquette Arts
High School Diploma -
Stonewall Jackson
Culinary Arts -
Culinary Certification