Shana Hunter
Winterhaven,FL
Summary
Results-driven professional with experience at Geico and Auto Owners, excelling in complaint resolution and documentation. Proven ability to enhance productivity and ensure compliance through meticulous risk assessment. Adept at team collaboration and active listening, consistently delivering outstanding support and improving processes to meet customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Underwriter Support
Auto Owners
07.2023 - Current
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Representative/Underwriter
Geico
08.2013 - 06.2023
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
LAKE REGION SR. HIGH
Eagle Lake, FL05-2003
Skills
- Complaint resolution
- Active listening
- Call center procedures
- Team collaboration
- Documentation
- Quality assurance controls
Timeline
Underwriter Support
Auto Owners
07.2023 - Current
Customer Service Representative/Underwriter
Geico
08.2013 - 06.2023
High School Diploma -
LAKE REGION SR. HIGH
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