Zendesk
TERRICA N. WEATHERSBY-DAWSON
Jr. Underwriter
Greer,SC
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
JR. UNDERWRITER
AmeriSave
Atlanta, GA
09.2020 - 12.2020
- Utilized technology to innovate the mortgage process.
- Analyzed income, assets, and liabilities.
- Gathered documents from third parties such as insurance documentation.
- Utilized AUSSIE, Amerisave's automated rules engine, and company procedures.
- Delivered best-in-class service.
CONTACT CENTER ASSOCIATE I
RealPage
Greenville, SC
03.2020 - 07.2020
- Answered inbound calls from prospective residents to assist with inquiries regarding a community or home to schedule onsite tour of property(s).
- Supported current residents over the phone regarding maintenance concerns and/or scheduling maintenance technician appointments.
- Assisted current or prospective residents with email questions or inquiries.
SALES SUPPORT I
Spectrum
Simpsonville, SC
09.2018 - 11.2019
- Actively and consistently supported all efforts to simplify and enhance the customer experience.
- Handled inbound contacts from potential customers and business partners via telephone/chats to process order entries.
- Assessed and correct work orders to ensure their completion and accurate billing.
- Handled order exceptions relating to HSD and Phone Provisioning, Porting and Ancillary across multiple vendors and platforms.
HUMAN RESOURCES SPECIALIST
U.S Army
Fort Jackson, SC
08.2007 - 10.2016
- Supervised three clerical personnel in support of 1,120 employees.
- Prepared or maintained employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Determined employee benefits eligibility, distributed, and communicated benefits through new hire orientation.
- Assisted new hire orientations.
- Completed data entry into (HRIS) system related to employee personal information, payroll processing, benefits, and audited all input for accuracy.
- Retrieved and distributed departmental mail.
- Processed retirement and leave of absence paperwork.
CALL CENTER CUSTOMER SERVICE SUPPORT II
Resurgent Capital Services
Greenville, SC
04.2005 - 08.2007
- Handled 75-100 inbound/outbound calls daily.
- Resolved customer service issues and fraudulent/unauthorized transactions.
- Researched fraud and appeal claims analyzed and evaluated evidence and counseled senior management in most cost-efficient and effective manner to proceed.
- For each case, established and maintained contact with merchants and credit card holders; verified circumstances of allegations and pertinent date(s).
PACKAGING ASSOCIATE
Pharmaceutical Associates
Greenville, SC
03.2003 - 04.2004
- Performed the duties required at the assigned station on the packaging line.
- Recorded the performance of the task in the batch production record.
- Performed visual inspection of products during production to ensure an absence of cosmetic defects.
- Inspected for the presence of lot number/expiration date, when applicable.
- Performed periodic verifications of fill weight on representative samples.
Education
Master of Business Administration -
American InterContinental University
Bachelor of Arts - Healthcare Studies
Ashford University
Skills
Data analysis
Quality assurance
Decision Making
Teamwork and Collaboration
Policy renewal
Policy quoting and pricing
Loss protection
Complaint resolution
Sales expertise
Medical terminology knowledge
Recordkeeping strengths
Administrative support
Professional telephone demeanor
CRM
Talent management
HR policies
Mail handling
Recruitment
Inbound and outbound calling
Order fulfillment
Affiliations
- Society of Human Resource Management
Software
Onbase
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Salesforce
ICOMS
CPRS
SharePoint
Vista
ACSG
AUSSIE
Timeline
JR. UNDERWRITER
AmeriSave
09.2020 - 12.2020
CONTACT CENTER ASSOCIATE I
RealPage
03.2020 - 07.2020
SALES SUPPORT I
Spectrum
09.2018 - 11.2019
HUMAN RESOURCES SPECIALIST
U.S Army
08.2007 - 10.2016
CALL CENTER CUSTOMER SERVICE SUPPORT II
Resurgent Capital Services
04.2005 - 08.2007
PACKAGING ASSOCIATE
Pharmaceutical Associates
03.2003 - 04.2004
Master of Business Administration -
American InterContinental University
Bachelor of Arts - Healthcare Studies
Ashford University