Coordinated schedules and logistics for all levels of the company, Monitored inventory and completed necessary ordering and purchasing, Provided daily operational support including answering phones, data entry, mail distribution, and file management, Obtained highest daily call volume on a consistent basis, Consistently assigned to and trusted with high profile clientele, Effectively managed difficult clients through conflict resolution and problem-solving skills, Recognized as CSR of the year, Supervised a staff of 5 office people and 30 salespeople, Managed office budget, Handled company accounting and managed vendor payments using QuickBooks, Coordinated scheduling, file organization, supply management, and development of office procedures, Managed domestic travel schedule for company's executive, Regularly dealt with sensitive and confidential matters with tact, Review items uploaded by processors/loan officers to satisfy compliance items and disclosures for the loan process, Review and approve disclosures for the loan process once received from borrowers to meet compliance requirements, Support staff to the loan underwriter, Review loan information for accuracy and completeness, Handling underwriting conditions and clearing them when documents provided meet guidelines, Acting as liaison between the underwriter and processor, Following up on needed items to move the loan to closing, Knowledge of loan programs and guidelines