Shana Johnson
Anniston,AL
Summary
Proactive and detail-oriented Pharmacy Tech with extensive experience at Walmart Supercenter, adept in medication dispensing and workflow optimization. Demonstrated excellence in team collaboration and problem-solving, significantly enhancing pharmacy productivity and patient satisfaction. Skilled in maintaining confidentiality and ensuring drug safety, with a proven track record of improving inventory accuracy and customer service.
Overview
24
24
years of professional experience
Work History
Pharmacy Tech in Training
Walmart Supercenter
Anniston, AL
10.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
OTC Pharmacy Sales Associate
Walmart Supercenter
Anniston, AL
04.2011 - 04.2016
- Delivered excellent customer service by assisting customers with prescription purchases and pharmacy-related queries.
- Organized pharmacy shelves to ensure efficient inventory management and easy access for staff.
- Improved customer satisfaction by quickly resolving inquiries about medications and availability.
- Assisted pharmacists in preparing prescription orders for accurate and timely service.
- Improved inventory accuracy by conducting regular stock checks and reporting discrepancies.
- Handled sensitive customer information with discretion to maintain confidentiality.
- Restocked shelves to maintain product availability and a well-organized storefront.
- Conducted regular audits of over-the-counter medications for expired products, ensuring the safety of customers.
- Participated in staff meetings and trainings to stay current on industry trends and best practices for pharmaceutical sales associates.
- Demonstrated adaptability by cross-training in various departments within the pharmacy setting.
- Stocked shelves with medications and other pharmacy items for consistent availability.
Cashier
Walmart Supercenter
Anniston, AL
10.2000 - 11.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved efficiency, organized checkout area for optimal workflow.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Gadsden State Community College
Gadsden, ALSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Answering customer questions
- Prescription filling
- Insurance verification
- Supply restocking
- HIPAA
- Labeling accuracy
- Drug safety
- Stocking shelves
Timeline
Pharmacy Tech in Training
Walmart Supercenter
10.2016 - Current
OTC Pharmacy Sales Associate
Walmart Supercenter
04.2011 - 04.2016
Cashier
Walmart Supercenter
10.2000 - 11.2010
Gadsden State Community College