Shana Jones
Montgomery,AL
Summary
Detail-oriented professional with over a decade of experience in leadership and interpersonal skills, adept at meeting team needs and fostering relationships that drive organizational success, sales growth, and customer satisfaction. Proven track record in the food service and retail industries, contributing to company growth through strategic initiatives and effective communication. Committed to continuous learning and seeking opportunities to expand expertise and drive impactful results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
01.2025 - 08.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock accuracy and minimizing shrinkage.
- Trained and developed team members, fostering a high-performance work environment.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Addressed customer inquiries and resolved issues promptly, enhancing overall satisfaction levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Analyzed sales data to identify trends, driving targeted marketing initiatives.
Lead Cashier & Key Holder
Aramark/ Huntington College
08.2021 - 01.2025
- Daily operations consist of opening and closing the storefront to meet safety and security procedures as well as standards of excellence in cleanliness.
- Daily inventory auditing as well as stock replenishment and back-office organization.
- Daily logistics and inventory management on sales floor.
- Cash handling and financial records reporting.
- Processing in person sales made with cash and digital payments.
- Request and process product orders to and from manufactures.
- Processing and properly storing cash receipts and cash sheets for financial records.
- Worked food handling/ concessions
Waitress/ Hostess/ Car Side Specialist
Applebee's
04.2021 - 01.2025
- Provided excellent customer service by promptly taking orders and addressing customer inquiries.
- Assisted in food preparation and ensured timely delivery of meals to guests.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to streamline service during peak hours.
- Processed payments efficiently using POS systems, ensuring accurate transactions.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business.
- Monitored inventory levels and communicated supply needs to management effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Assistant Store Manager
Family Dollar
01.2019 - 01.2020
- Supervise, train and develop team to meet and exceed company standards.
- Maintain inventory and organization of stockroom.
- Set store displays and fixtured to planogram.
- Train, maintain and enforce company operational procedures and practices.
- Respond to internal and customer escalations as directed by management.
Customer Service Representative
Academy Sports
01.2016 - 01.2019
- Conducted customer surveys and responded to customer dissatisfaction.
- Answered phones and directed calls to appropriate departments.
- Assisted customers with refunds and product exchanges.
- Performed quarterly and annual product audits.
- Processed in person sales and daily financial sales reports.
- Responded to customer inquiries and resolved escalations.
Waitress & Cashier
Waffle House
01.2011 - 01.2016
- Traveled to various locations to train and increase customer satisfaction.
- Accurately took customer orders and delivered food efficiently & pleasantly.
- Maintained a safe, cleanly and family friendly environment at all times.
- Processed cash transactions and financial cash reports daily.
- Resolved customer escalations and complaints.
- Processed orders in person and via phone.
Education
N/A - General Studies
West Virginia University
Morgantown, WVHigh School Diploma - Regents Diploma
Brentwood High School
Brentwood, NY06.2009
Skills
- Management
- Problem Solving
- Critical Thinking
- Time Management
- Interpersonal
- Leadership
Certification
- Security
- Food Safety
- OSHA
- Auditing
Accomplishments
- 2022 Staff member of the year.
Timeline
Store Manager
Dollar General
01.2025 - 08.2025
Lead Cashier & Key Holder
Aramark/ Huntington College
08.2021 - 01.2025
Waitress/ Hostess/ Car Side Specialist
Applebee's
04.2021 - 01.2025
Assistant Store Manager
Family Dollar
01.2019 - 01.2020
Customer Service Representative
Academy Sports
01.2016 - 01.2019
Waitress & Cashier
Waffle House
01.2011 - 01.2016
N/A - General Studies
West Virginia University
High School Diploma - Regents Diploma
Brentwood High School
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