- Tennis
- Swimming
- Watching Movies and TV Shows
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
Shana Kligerman
Palm Harbor,FL
Summary
Knowledgeable Practice Administrator offering more than 18 years of experience working in the dental field. Well-versed in dental software, insurance verification, insurance claims, billing, and social media marketing. Supervisor of many staff members including front desk, dental assistants, and interns/externs.
Proven problem solver and excellent communicator. Strong organizational skills. Reliable, dependable, and loyal.
Pursuing a remote, part time role and committed to drive team success and contribute to an organization's growth.
Overview
26
26
years of professional experience
Work History
Practice Administrator
Robyn B Lesser DMD
07.2007 - Current
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of 5 office personnel.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Boosted staff morale by offering constructive feedback and specific direction.
- Completed credentialing for doctors and updates as needed
Certified Speech Language Pathologist
Pasco County School District
08.2005 - 06.2007
- Conducted thorough evaluations of cognitive-linguistic skills, enabling targeted treatments and measurable progress tracking.
- Designed engaging group therapy activities that fostered peer interaction and enhanced social communication skills among participants.
- Developed and executed data-driven treatment plans, effectively addressing individual patient goals.
- Collaborated with multidisciplinary teams for comprehensive patient care and treatment planning.
- Assessed and diagnosed speech and disorders in grades K-5.
- Coordinated with teachers and other school staff to ensure a cohesive approach to students'' speech-language development within the educational setting.
- Wrote IEP's for students and conducted IEP meetings with students and parents to review goals.
Certified Speech Language Pathologist
Pinellas County School District
08.1999 - 05.2002
- Assessed and diagnosed speech and language disorders in preschool children ages 3 and 4.
- Provided support in IEP meetings, contributing valuable insights into student progress and potential accommodations needed for academic success.
- Enhanced progress by working closely with families to develop at-home strategies for continued progress outside of therapy sessions.
- Created and implemented IEP's intended to address speech and language issues in collaboration with other teachers and professionals.
- Facilitated improvement in each child's oral motor skills using exercises and at-home program.
- Designed engaging group speech and language therapy that focused on improvement of IEP goals while also meeting preschool curriculum standards.
- Prepared students for Kindergarten.
Education
Master of Science - Speech Language Pathology
Nova Southeasten University
Davie, FL06-1998
Bachelor of Arts - Speech Language Pathology
University of Florida
Gainesville, FL05-1995
High School Diploma -
Pinellas Park High School
Pinellas Park, FL06-1991
Skills
- Practice marketing
- Problem resolution
- Decision-making
- Reliability
- Staff management
- Schedule management
- HIPAA and OSHA regulations
- Customer service
- Attention to detail
- Multitasking
- Excellent communication
- Workflow management
- New hire training
- Payroll administration
- Bookkeeping
- Dental software proficiency
- Insurance billing
- Treatment Planning
- Scheduling and coordinating
- Supplies ordering
- Marketing
Interests
Timeline
Practice Administrator
Robyn B Lesser DMD
07.2007 - Current
Certified Speech Language Pathologist
Pasco County School District
08.2005 - 06.2007
Certified Speech Language Pathologist
Pinellas County School District
08.1999 - 05.2002
Master of Science - Speech Language Pathology
Nova Southeasten University
Bachelor of Arts - Speech Language Pathology
University of Florida
High School Diploma -
Pinellas Park High School
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