Denese Smith

• Developed policies and procedures for effective practice management.
• Oversaw accounting, budgeting, and financial reporting.
• Addressed and remedied all patient or team member issues.
• Created and implemented organizational policies and procedures.
• Consulted with healthcare professionals on business decisions.
• Communicated closely with patients.
• Developed, coached and managed staff, resulting in promotion of employees into increased levels of responsibility.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

• Consulted with customers to assess needs and propose optimal solutions.
• Provided technical training to the customer's staff which increased revenues, improved practice efficiencies and decreased patient wait times.
• Increased staff motivation and knowledge.

Closed due to COVID.

• Facilitated hiring of qualified technical personnel by interviewing applicants and making recommendations for employment.
• Assessed patients, determined needs, and managed care.
• Monitored, analyzed, and corrected staff performance and worked with practice director to raise standards of practice.
• Developed and adjusted work schedules for clinical and office staff.
• Responded to all patient, staff and physician concerns
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Liaised between management, staff and physicians.
• Managed activities at four offices.

• Monitored, analyzed, and corrected staff performance and worked with practice administrator to raise standards of practice.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

• Facilitated hiring of qualified ophthalmic personnel by interviewing applicants and making recommendations for employment.
• Led and directed clinical personnel and support staff.
• Responded to crisis situations with calm and professional approach to optimize support.
• Developed improvement plans to solve problems and improve lagging areas.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.