Lisa Jack

19 Direct Reports, 3 Virtual Assistants, 3 CFSAs and 8 Providers in a multi-specialty surgical practice

• Manages all day-to-day operations and financial transactions.
• Monthly account reconciliation of all ERAs, credit cards, and financials
• AP/AR management
• Onboarding and recruitment of all staff including providers, and all support staff
• In depth market analysis and business planning tailored to each provider’s needs
• Marketing, social media, advertising, and community outreach
• HR, timecard submission, and all staff related management
• Provider credentialing and contracting- APPs/MDs/CFSAs and all licensing maintenance
• EMR implementation and integration including all patches, updates, and interface management
• Provider recruitment to expand practice specialties-developing new departments
• Vendor management for medical devices, laboratory needs, and clinical supplies
• Benefit administration in compliance with all Department of Labor guidelines
• X-Ray suite radiation and safety compliance
• HIPAA/OSHA compliance
• CLIA waived laboratory onsite
• Management of all legal contracts, subleases, and shareholder’s agreements
• ECW, Data Pulse, & Practice Partner EMR

• Managed all federal and commercial payer enrollments, and updates for practices located in Idaho and Washington
• Served as interim office manager for various independent provider offices just getting started
• Assisted the billing team with contract or credentialing questions
• End to end credentialing tracking and communication with various providers and facilities
• CLIA enrollment and management for primary care and behavioral health facilities
• Expert in CAQH, TriZetto, PECOS, Gainwell Technology, Palmetto and EDI management systems
• Remote Contract Position

• Managed all day-to-day operations and financial transactions.
• Claims submission and remittance reconciliation
• Onboarding of all staff including providers, schedulers, and support staff
• Marketing, social media, business to business sales efforts, and community outreach
• HR, Payroll, and all staff related management
• Provider credentialing- mid levels/MDs and all insurance credentialing maintenance
• EMR implementation and integration
• Azalea & Practice Fusion EMR

• Managed all day-to-day financial transactions
• Treatment planning, patient scheduling, and coordination, heavy prior authorization
• Patient education, follow-up calls, customer service issues
• Market planning, community outreach, and re-branding efforts
• Staff scheduling, meeting coordination, and new-hire onboarding
• Met all reappointment goals as assigned by the owner.
• EagleSoft EMR

• Provided oversight and coverage to all daily operations
• Manage all HR related issues including 10 employees and 7 physicians
• Work Comp and private insurance timely filing and billing discrepancies
• Employee payroll and daily bank deposits and reconciliation
• Radiation Safety Officer, HIPAA Compliance Officer
• Onsite Lab Director and Clinical Consultant with CLIA certified laboratory
• President of the AFC Center Administrator Roundtable-Colorado Region
• Occupational medicine marketing and account management
• Community Outreach, rebranding efforts, and business to business sales
• Provide on-call availability 7 days a week in addition to all duties listed under Clinical Floor Manager
• Docutap & Practice Velocity EMR
• Remotely as of 09.26.17

• Served as direct supervisor to 10 staff members and oversaw daily activity on the floor.
• Oversaw hiring and training process for all new employees (MA’s, LSRT’s, Receptionists)
• Coordinate scheduling of staff members for consistent floor coverage and conduct bi-monthly team meetings
• Chart auditing to ensure accuracy in addition to mitigating discrepancies related to billing or customer service
• Oversee and monitor on-site lab in accordance with strict OSHA standards
• BAT instructor-certified to train and certify new hires on DOT, BAT, and UDS testing
• Reconcile daily deposits, issue refund checks, coordinate collections letters and EOB’s from insurance companies
• Acquire claim information for all workmen’s compensation cases and ensure proper billing
• DOT reporting and monitoring of all inventory needs including pharmaceuticals, injectables, and DME
• Creating and implementing protocols and procedures to ensure safe clinical standards

• Served as a skilled member of a healthcare team that provides multi-faceted urgent care in a neighborhood setting.
• I oversaw a patient’s care from check-in through triage, diagnostic testing, administering meds, discharge instructions, and check out.
• Key Duties:
• X-Ray, triage, vitals, IV’s, phlebotomy, in-house basis lab testing, UDS/BAT, urinalysis, rapid testing, administering meds both intravenously, intramuscularly, and orally, insurance verification, collection, breathing treatments, suture set up/removal, assisting with minor surgical procedures.
• Assisted with the training process of new employees.
• Monitored the inventory of all injectables and pharmaceuticals on site.
• Assisted with development of clinical protocols, standard procedures, and organizational practices.

• Served as a key member of healthcare team for a corporate multi-care facility. Assisted MDs, as well as PA and RN team in ensuring optimal patient care and smooth daily functioning of multi-faceted office.
• Key duties:
• Performed as X-Ray Technician, Medical Assistant, and Front Office for busy multi-care facility.
• Patient rooming and history, vital signs, blood draws, INR checks, labs, injections, drug, and alcohol screening, working with EMR software, in addition to insurance verification, scheduling, co-pay collections and basic patient flow management.
• Assisted with training process of new employees, coordinated employee activities, and monitored co-worker’s continued education and regularly audited paperwork for accuracy
• Concentra All-Star Employee Recognition – 2012

• Created and implemented marketing plans to increase productivity and revenue.
• Responsible for event coordination including Charity, Sports, and Fashion events
• Business to business sales and marketing
• Directly supervised ten other employees.