Hannah Nordlund
Gallatin,TN
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
12
12
years of professional experience
Work History
Practice Administrator
Keplr Vision
Franklin, TN
04.2015 - Current
- Oversight of day to day operations of all departments such as clinical flow, end of day financials, optical sales and customer experience
- Analyzed financial data to identify areas of improvement or potential cost savings initiatives.
- Enforces HR policies
- Resolved billing issues promptly to maintain positive relationships with patients.
- Collaborated with medical providers to develop treatment plans that met patient needs within budget constraints.
- Addressed customer complaints in a timely manner to maintain high satisfaction ratings.
- Assessed staffing levels against operational needs in order to optimize resources utilization.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Tracked progress towards meeting organizational goals through periodic evaluations.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Planned special events such as health fairs or community outreach programs.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
Executive Assistant
CoolSprings Eyecare LLC.
04.2014 - 05.2018
- Assisted owner of company with all daily tasks
- Managed schedules, appointments and all travel details for not only the owner, but for all employees
- Compiled weekly reports for owner from each department to be presented at the end of every week
- Worked with owner to assist in the opening of a new location in early 2019
Assistant Manager
Fossil INC.
11.2012 - 04.2015
- Supervise and train a total of thirteen associates on excellent customer service, product knowledge, performance reporting and sales techniques
- Visual merchandising manager and performance specialist participating in weekly meetings and using business acumen to capitalize revenue
- Payroll, banking and sales audit specialist
- Update and maintain weekly store metrics and reports for quality sales representation
- Successfully sold 25% of total store revenue the first year with dedication and excellent customer service
Education
Baldwin Academy -
Baldwin Academy
01.2013
Skills
- HIPAA compliance
- Operations management
- Scheduling coordination
- Human resources management
- Revenue cycle management
- Practice marketing
- Patient relations
- Referral management
- Policy and procedure development
- Medical personnel recruitment
- Supplies ordering
- Strategic planning
- Electronic health records
- Employee operations
- Policy development
- Payroll administration
- Records management
- Staff development
Timeline
Practice Administrator
Keplr Vision
04.2015 - Current
Executive Assistant
CoolSprings Eyecare LLC.
04.2014 - 05.2018
Assistant Manager
Fossil INC.
11.2012 - 04.2015
Baldwin Academy -
Baldwin Academy