Shana Morris
Edmond,OK
Summary
Product management professional with experience driving product development and delivering impactful solutions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in stakeholder communication, market analysis, and waterfall methodologies, with keen ability to prioritize tasks and meet deadlines. Reliable and results-driven, bringing strategic mindset and passion for innovation.
Overview
11
11
years of professional experience
Work History
Associate Product Manager
Paycom Payroll LLC
06.2025 - 10.2025
- Collaborated with cross-functional teams, including Development, QA, and UX, to translate user needs into functional product requirements and features.
- Wrote and maintained clear documentation, requirements, and specifications to ensure accuracy and alignment with product goals.
- Contributed to the automation of the filling and payment process, reducing labor and processing time by 60% and achieving a 100% reduction in manual errors.
- Analyzed product data and user feedback to identify trends, track success metrics, and recommend feature enhancements.
- Supported feature launches and backlog prioritization to align development efforts with roadmap objectives and improve product efficiency.
Tax Analyst II
Paycom Payroll LLC
07.2023 - 06.2025
- Monitor and audit fiscal parameters, including tax brackets, withholding tables, SUI wage bases, PFML, minimum wage rates, and new tax types to maintain system accuracy.
- Input payroll tax updates into internal systems and run test payrolls to validate accuracy and compliance with taxing agencies.
- Partner with Customer Service, Development, Product, Legal, IT, and Accounting teams to provide technical expertise on taxation laws, payroll calculations, and tax treatments.
- Provide detailed assistance with W-2/W-2 reporting, employee earnings, and deduction analysis to ensure accuracy and compliance.
- Research and resolve complex tax jurisdiction and reciprocity issues, ensuring proper withholding and reporting across multiple states.
- Liaised cross-functionally to troubleshoot system issues, support automation efforts, and implement process improvements in payroll tax operations.
Senior Tax Specialist
Paycom Payroll LLC
05.2017 - 07.2023
- Research, process, and resolve Withholding, Federal, Local, Unemployment, and Extended tax issues.
- Prepare, amend, and file tax returns and payments while responding to tax notices through written correspondence and reconciliations.
- Conduct audits and reconciliations to identify and resolve overages, underpayments, or discrepancies between filings and payments.
- Manage client communications to de-escalate disputes, request profile adjustments, and ensure accurate earnings, deductions, and tax setups.
- Streamlined tax preparation processes, improving efficiency and reducing turnaround times.
- Register, verify, and close tax accounts, submit POAs/TPAs, and maintain accurate payroll tax records.
Tax Mail Coordinator
Paycom Payroll LLC
08.2016 - 05.2017
- Prepared, sorted, and distributed incoming and outgoing mail to ensure timely delivery across departments.
- Created labels, envelopes, and mailing materials, maintaining accuracy and confidentiality in all correspondence.
- Developed comprehensive mailing reports tracking volume, costs, and efficiency improvements, identifying cost-saving measures over time.
- Trained new hires on mail distribution procedures, ensuring consistency, accuracy, and adherence to departmental standards.
- First hire in pilot team, establishing processes and setting standards for team operations.
Job Coach
Dale Rogers Training Centre
01.2015 - 10.2016
- Partnered with individuals, families, and professionals to develop comprehensive transition plans with long-term goals and measurable objectives.
- Identified and connected clients to community resources, including job training programs and vocational rehabilitation services.
- Build a network of mentors and support systems to guide transitioning students and ensure successful post-school outcomes.
- Revamped learning and training objectives to improve clarity and effectiveness, while centralizing all materials for easy access by staff and management.
- Developed tracking metrics and reporting processes to measure client's progress and simplify management oversight.
Education
Bachelor's Degree - History/Pre-Law
Oklahoma Christian University
Edmond, OK04.2014
Skills
- Product documentation
- Market and Customer feedback research analysis
- Data-driven decision making
- Successfully automated tax payments and return
Timeline
Associate Product Manager
Paycom Payroll LLC
06.2025 - 10.2025
Tax Analyst II
Paycom Payroll LLC
07.2023 - 06.2025
Senior Tax Specialist
Paycom Payroll LLC
05.2017 - 07.2023
Tax Mail Coordinator
Paycom Payroll LLC
08.2016 - 05.2017
Job Coach
Dale Rogers Training Centre
01.2015 - 10.2016
Bachelor's Degree - History/Pre-Law
Oklahoma Christian University
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