Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Generic
Shana Nichols

Shana Nichols

Liberty Hill,TX

Summary

Diligent Project Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements. Ethical and hardworking professional well-versed in identifying areas of process improvement and executing tracking action plans.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Lead Cybersecurity

AT&T-Identity Access Management Team
04.2021 - Current
  • Project Management: Manage cross-functional projects, risk management, and timely to ensure quality product delivery and alignment with Identity Access Management (IAM) solutions to ensure robust cybersecurity framework
  • Leadership: Ensure that project goals are accomplished and in line with business objectives through directing and coordinating activities of project personnel and managing project schedule and budget
  • Stakeholder Collaboration: Lead stakeholder meetings with clients and staff to gather requirements, identify business needs, and document solutions for technical development
  • Strategic Planning: Facilitated strategic planning sessions, establishing clear direction and structured approaches to achieve measurable program results
  • Performance Monitoring: Oversaw program requirements, ensuring projects meet KPIs, performance metrics and contractual expectations
  • Communication: Implement project communication plans, deliver written and verbal updates to management and product managers, addressing critical issues, and ensuring transparency across teams
  • Team-Member Focus: Assist with onboarding new team members in AT&T project management tools and process to achieve project success

Senior Network Process and Quality Manager

AT&T- DXC Network Team
11.2014 - 01.2021
  • Network Operations Project Management: Understanding/Information gathering of network and security connections with a focus on integrating technology requirements into comprehensive project plans
  • Performance Monitoring: Oversaw program requirements and cost performance, ensuring alignment with contractual standards
  • Key Metrics & Improvement: Provided key performance metrics reports and formulated actionable recommendations for service improvements
  • Financial Analysis & Recommendations: Analyzed financial data and developed management recommendations to optimize performance and meet contractual obligations
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.

Operations/Business Manager

Computer Science Corporation/DXC-Network Team
04.2007 - 11.2014
  • Project Coordination & Leadership: Led multiple IT projects through all phases of the project lifecycle, financial coordination with executive leaders, managing project financial, schedule and budget, ensuring costs and margins meet targets
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Support for Network Management Executives: Provided professional and administrative support to Network Management Executives for Capital Infrastructure projects in Lan/Wan and infrastructure implementation
  • RCA Reporting and Tracking: Support root cause analysis (RCA) and troubleshooting tracking by understanding networking infrastructure and connectivity protocol for customer-owned facility and data centers to ensure accurate reporting and alignment with project objectives
  • Performance Monitoring: Ensured efficient, cost-effective operations through monitoring of program requirements and key performance metrics
  • Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.

Financial Manager - Chief Financial Manager

City of Austin Police Department-Financial Management Office
06.1997 - 02.2007
  • Budget Preparation & Management: Prepared and revised annual budgets, conducted complex fund reconciliations, and performed detailed financial analysis for organization budget
  • Leadership: Led executive collaboration in development of financial forecasts and $183 million annual budget, ensuring compliance with GAAP and organizational policies
  • Financial Oversight: Supervised Special Revenue, Grants, and Capital Improvement funds, and prepared grant program progress reports
  • Fiscal Support & Reporting: Provided fiscal support to staff and managers, reported on budget variances and financial projections, and supervised key financial units
  • Process Improvement: Developed Standard Operating Procedures, implemented labor contracts, and assisted with audits to enhance efficiency and compliance
  • Managed 13 team members across 3 offices.
  • Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records.
  • Forecasted operating costs for scheduled projects by strategizing with other departments.
  • Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.

Education

Bachelor of Arts - Economics

The University of Texas At Austin
Austin, TX
05.1989

Skills

  • Project Management
  • Agile Practitioner
  • Strategic Planning & Implementation
  • Process Improvement
  • AI-Enhanced Project Management
  • Stakeholder Management
  • Strategic thinking
  • Customer focus
  • Data-driven decision making
  • Cross-functional team leadership
  • Project planning and development

Certification

  • Project Management Professional (PMP), Project Management Institute
  • PMI- Agile Certified Practitioner, Project Management Institute
  • Information Technology Infrastructure Library v3

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePaid sick leave401k matchWork from home optionPaid time offPersonal development programsHealthcare benefitsCompany Culture

Timeline

Lead Cybersecurity

AT&T-Identity Access Management Team
04.2021 - Current

Senior Network Process and Quality Manager

AT&T- DXC Network Team
11.2014 - 01.2021

Operations/Business Manager

Computer Science Corporation/DXC-Network Team
04.2007 - 11.2014

Financial Manager - Chief Financial Manager

City of Austin Police Department-Financial Management Office
06.1997 - 02.2007

Bachelor of Arts - Economics

The University of Texas At Austin
Shana Nichols