Shana Nichols
Liberty Hill,TX
Summary
Diligent Project Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements. Ethical and hardworking professional well-versed in identifying areas of process improvement and executing tracking action plans.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Cybersecurity
AT&T-Identity Access Management Team
04.2021 - Current
- Project Management: Manage cross-functional projects, risk management, and timely to ensure quality product delivery and alignment with Identity Access Management (IAM) solutions to ensure robust cybersecurity framework
- Leadership: Ensure that project goals are accomplished and in line with business objectives through directing and coordinating activities of project personnel and managing project schedule and budget
- Stakeholder Collaboration: Lead stakeholder meetings with clients and staff to gather requirements, identify business needs, and document solutions for technical development
- Strategic Planning: Facilitated strategic planning sessions, establishing clear direction and structured approaches to achieve measurable program results
- Performance Monitoring: Oversaw program requirements, ensuring projects meet KPIs, performance metrics and contractual expectations
- Communication: Implement project communication plans, deliver written and verbal updates to management and product managers, addressing critical issues, and ensuring transparency across teams
- Team-Member Focus: Assist with onboarding new team members in AT&T project management tools and process to achieve project success
Senior Network Process and Quality Manager
AT&T- DXC Network Team
11.2014 - 01.2021
- Network Operations Project Management: Understanding/Information gathering of network and security connections with a focus on integrating technology requirements into comprehensive project plans
- Performance Monitoring: Oversaw program requirements and cost performance, ensuring alignment with contractual standards
- Key Metrics & Improvement: Provided key performance metrics reports and formulated actionable recommendations for service improvements
- Financial Analysis & Recommendations: Analyzed financial data and developed management recommendations to optimize performance and meet contractual obligations
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
Operations/Business Manager
Computer Science Corporation/DXC-Network Team
04.2007 - 11.2014
- Project Coordination & Leadership: Led multiple IT projects through all phases of the project lifecycle, financial coordination with executive leaders, managing project financial, schedule and budget, ensuring costs and margins meet targets
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Support for Network Management Executives: Provided professional and administrative support to Network Management Executives for Capital Infrastructure projects in Lan/Wan and infrastructure implementation
- RCA Reporting and Tracking: Support root cause analysis (RCA) and troubleshooting tracking by understanding networking infrastructure and connectivity protocol for customer-owned facility and data centers to ensure accurate reporting and alignment with project objectives
- Performance Monitoring: Ensured efficient, cost-effective operations through monitoring of program requirements and key performance metrics
- Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.
Financial Manager - Chief Financial Manager
City of Austin Police Department-Financial Management Office
06.1997 - 02.2007
- Budget Preparation & Management: Prepared and revised annual budgets, conducted complex fund reconciliations, and performed detailed financial analysis for organization budget
- Leadership: Led executive collaboration in development of financial forecasts and $183 million annual budget, ensuring compliance with GAAP and organizational policies
- Financial Oversight: Supervised Special Revenue, Grants, and Capital Improvement funds, and prepared grant program progress reports
- Fiscal Support & Reporting: Provided fiscal support to staff and managers, reported on budget variances and financial projections, and supervised key financial units
- Process Improvement: Developed Standard Operating Procedures, implemented labor contracts, and assisted with audits to enhance efficiency and compliance
- Managed 13 team members across 3 offices.
- Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records.
- Forecasted operating costs for scheduled projects by strategizing with other departments.
- Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
Education
Bachelor of Arts - Economics
The University of Texas At Austin
Austin, TX05.1989
Skills
- Project Management
- Agile Practitioner
- Strategic Planning & Implementation
- Process Improvement
- AI-Enhanced Project Management
- Stakeholder Management
- Strategic thinking
- Customer focus
- Data-driven decision making
- Cross-functional team leadership
Project planning and development
Certification
- Project Management Professional (PMP), Project Management Institute
- PMI- Agile Certified Practitioner, Project Management Institute
- Information Technology Infrastructure Library v3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid sick leave401k matchWork from home optionPaid time offPersonal development programsHealthcare benefitsCompany CultureTimeline
Lead Cybersecurity
AT&T-Identity Access Management Team
04.2021 - Current
Senior Network Process and Quality Manager
AT&T- DXC Network Team
11.2014 - 01.2021
Operations/Business Manager
Computer Science Corporation/DXC-Network Team
04.2007 - 11.2014
Financial Manager - Chief Financial Manager
City of Austin Police Department-Financial Management Office
06.1997 - 02.2007
Bachelor of Arts - Economics
The University of Texas At Austin
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