Shana Nugent
Sunrise Beach,Fl
Summary
Dynamic customer service professional with experience at Publix Supermarket, excelling in customer relations and active listening. Proven ability to resolve issues effectively and enhance customer satisfaction. Skilled in data entry and critical thinking, consistently delivering exceptional support and maintaining high standards of service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix Supermarket
11.2024 - 09.2025
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Maintained knowledge of products and services to deliver exceptional support.
- Utilized customer service software to log interactions and track resolutions.
- Collaborated with team members to improve customer satisfaction strategies.
- Engaged in active listening to understand customer needs and concerns thoroughly.
Housekeeper
Atlantic Staffing Agency
01.2023 - 11.2023
- Maintained cleanliness and organization in assigned areas, ensuring a hospitable environment.
- Performed routine deep cleaning tasks, enhancing overall facility appearance and hygiene standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma -
Donald Quarrie
Jamaica08.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Certification
Hha certificate
Cna certification
Timeline
Customer Service Representative
Publix Supermarket
11.2024 - 09.2025
Housekeeper
Atlantic Staffing Agency
01.2023 - 11.2023
High School Diploma -
Donald Quarrie
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