Shana Osborne
Tulsa,OK
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Burger King and Carl's Jr. Excels in cultivating partnerships and enhancing profitability, achieving significant sales growth. Skilled in P&L management and problem resolution, I foster high employee satisfaction and efficiency.
Overview
10
10
years of professional experience
Work History
General Manager
Carl's Jr
06.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Burger King
03.2015 - 10.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Education
High School Diploma -
Nathan Hale High School
Tulsa, OKSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Relationship Building
- Staff Training
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- P&L Management
- Labor Cost Controls
Timeline
General Manager
Carl's Jr
06.2021 - Current
General Manager
Burger King
03.2015 - 10.2019
High School Diploma -
Nathan Hale High School
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