Hi, I’m
SHANA PRENDERGAST
Riviera Beach,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
years of professional experience
Work History
Loving Tender Care, LLCJersey City, NJ
Recruiting and Marketing Manager
02.2018 - Current
Job overview
- Plan advertising campaigns for online, print and other mediums.
- Create marketing materials and collateral.
- Conduct research to determine ideal markets
- Create application system for incoming clients
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Interview nannies and housekeepers to match family requirements for available positions.
- Plan, coordinate, organize and direct all agency operations.
- Create company policy and procedures
- Manage operations budgeting, accounts payable and accounts receivable and payroll.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Unique Vacations Limited
Training & Development Coordinator, Worldwide Representative
01.2013 - 01.2015
Job overview
- Monitored calls and provided feedback to ensure all sales opportunities were capitalized on and maintained quality assurance
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Wrote performance reports and liaised with upper management regarding new hires’ performance
- Prepared hard copy training materials, module summaries, videos and presentations.
- Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
- Conducted site visits and follow up to verify progression and development of personnel.
- Coached reservations agents on sales techniques, customer service skills, telephone, and email etiquette to capitalize on sales opportunities
Unique Vacations Limited, Sandals and Beaches and Grand Pineapple
Ecommerce/Help Desk Associate
01.2011 - 01.2013
Job overview
- Troubleshoot unique client issues and converting same to sales opportunities.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone and via email.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Jamaica Tours Limited
Account Billing Clerk
01.2009 - 01.2011
Job overview
- Tracked company invoices and vouchers using Microsoft Excel.
- Processed invoice payments and recorded information in account database.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Reviewed data for deficiencies or errors to correct incompatibilities and review output.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Contacted vendors to follow up on late invoices.
Education
Western Governors University
Bachelor of Business Management And Administration
Skills
- Excellent communication
- Problem solving
- Active listening
- Professionalism
- Empathy
- Sale closure
- Proficient in Microsoft Word and Excel
- Quality Assurance Controls
- Planning and Coordination
- Attention to Detail
- 49 wpm Typing Speed
References
References
Available upon request.
Timeline
Recruiting and Marketing Manager
Loving Tender Care, LLC
02.2018 - Current
Training & Development Coordinator, Worldwide Representative
Unique Vacations Limited
01.2013 - 01.2015
Ecommerce/Help Desk Associate
Unique Vacations Limited, Sandals and Beaches and Grand Pineapple
01.2011 - 01.2013
Account Billing Clerk
Jamaica Tours Limited
01.2009 - 01.2011
Western Governors University
Bachelor of Business Management And Administration
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