Shana R. Brisker
Summary
Enthusiastic efficient and hardworking individual seeking a position in the health care administration or customer service field. I bring forth high quality organizational skills and a self-motivated drive to achieve excellence. Adept in various software applications, filing systems, and office equipment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Senior Patient Access- Administrative Support
Ascension Healthcare
10.2022 - 03.2025
- Communicates with patients, participants and staff to accurately schedule patients prescribed procedures
- Performs clerical and reception duties associated with patient registration
- Provides support and serves as a resource for others
Realtor
Keller Williams
03.2021 - 01.2023
- Responsible for using knowledge of local real estate markets to help individuals buy, sell or rent residential or commercial properties
- Duties include meeting with clients to discuss their ideal property requirements and price points, overseeing open-houses for sellers and showing clients properties that align with their expectations
- Completing necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases
Patient Access Representative-MRI Center
Ascension Genesys Hospital
12.2021 - 10.2022
- Gather necessary demographic, insurance billing and clinical information from patients and enters into appropriate databases
- Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources
- Coordinate and communicate schedules
- Assist with coordination of activities related to insurance pre-certification/authorization
- Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions
- Greeting patients and their caregivers on arrival
- Relay information to relevant staff members
- Explain policies and procedures
- Handle patient queries, concerns, and complaints
Financial Administration Associate- Patient Access Emergency Room
Ascension Genesys Hospital
06.2020 - 12.2021
- Perform registration and basic insurance verification, ensuring the collection of critical data for proper billing
- Identify and update patient demographic information on the ADT system as defined by departmental policy and procedures
- Coordinate patient admission needs
- Assist with possible account resolutions pertaining to patient balances
- Prepare documents for imaging, and scanning into electronic patient records
- Interpret physician orders for appropriate testing or admission criteria
- Provide courteous and accurate patient insurance and hospital information with wayfinding instructions
Insurance Reimbursement Lead/Licensed Pharmacy Technician
Diplomat Specialty Pharmacy
01.2016 - 03.2020
- Monitor team members productivity and performance daily
- Enforce company policies and procedures
- Act as a mentor and trusted source of information for the department
- Call monitoring
- Conduct individual and team monthly meetings to thoroughly discuss team performance ways to improve if needed and policy/procedure updates
- Assist doctors' offices and hospitals with prior authorizations and appeals for specialty medications
Member Benefit Management
Diplomat Specialty Pharmacy
08.2013 - 01.2016
- Worked as a liaison between health plans doctors' offices and hospitals to gather and prepare the necessary documentation to complete prior authorizations and appeals for specialty drug denials
- Studied health plan formularies to identify requirements for medication coverage
Clinical Customer Service Representative
Inovalon- Medassurant
10.2012 - 03.2013
- Worked with Medicare patients, providers, and caregivers to exchange clinical information and counseling
- Maintained patient medical records and updated account information for the members Medicare advantage plan
Medicaid Enrollment Counselor
Maximus-MI Enrolls
03.2010 - 10.2012
- Processed health plan enrollment for Medicaid beneficiaries in a high-volume call center
- Helped clients with completing eligibility applications
- Counseled members on benefits and coverage
Sales Representative
Evolve Teleservice
09.2007 - 03.2010
- Persuaded potential customers to purchase numerous products in a high-volume call center setting
- Processed customer orders, coordinated shipments, and handled customer service-related issues
Sales Lead Specialist
Victoria Secret
09.2006 - 01.2008
- First level of contact for employees needing assistance
- Watched for and recognized security risks and theft
- Took inventory and examined merchandise
- Worked at the cash register
Desk Receptionist/ Trainer
Michigan State University Housing
12.2003 - 08.2006
- Greeted guests and residents
- Triaged phone calls
- Sorted and distributed mail
- Assisted with student housing assignments
- Trained and supervised new hires on office policies and procedures
Education
Certificate of Achievement -
The Michigan Institute of Real Estate
01.2020
B.A. - Psychology
Michigan State University
East Lansing, MI01.2006
Diploma -
Northern High School
Flint, MI01.2002
Skills
- Adaptable
- Resourceful
- Strong interpersonal skills
- Attentiveness to detail
- Excellent organizational skills
- Advanced in Excel
- Advanced in Microsoft Word
- Advanced in Chrome
- Advanced in Outlook
- Advanced in Microsoft PowerPoint
Timeline
Senior Patient Access- Administrative Support
Ascension Healthcare
10.2022 - 03.2025
Patient Access Representative-MRI Center
Ascension Genesys Hospital
12.2021 - 10.2022
Realtor
Keller Williams
03.2021 - 01.2023
Financial Administration Associate- Patient Access Emergency Room
Ascension Genesys Hospital
06.2020 - 12.2021
Insurance Reimbursement Lead/Licensed Pharmacy Technician
Diplomat Specialty Pharmacy
01.2016 - 03.2020
Member Benefit Management
Diplomat Specialty Pharmacy
08.2013 - 01.2016
Clinical Customer Service Representative
Inovalon- Medassurant
10.2012 - 03.2013
Medicaid Enrollment Counselor
Maximus-MI Enrolls
03.2010 - 10.2012
Sales Representative
Evolve Teleservice
09.2007 - 03.2010
Sales Lead Specialist
Victoria Secret
09.2006 - 01.2008
Desk Receptionist/ Trainer
Michigan State University Housing
12.2003 - 08.2006
B.A. - Psychology
Michigan State University
Diploma -
Northern High School
Certificate of Achievement -
The Michigan Institute of Real Estate
Similar Profiles
Thomas CallenThomas Callen
Lead Security Officer at Ascension HealthcareLead Security Officer at Ascension Healthcare
LaShaunda ToliverLaShaunda Toliver
Project Lead at Ascension HealthCareProject Lead at Ascension HealthCare
ASHLEY FIELDASHLEY FIELD
Senior Director, Surveys and Performance at Ascension HealthcareSenior Director, Surveys and Performance at Ascension Healthcare