Shana Robertson
Jewett City,CT
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bartender
Jacques Cartier Club
2019 - Current
- Implemented efficient workflow processes, improving service speed during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Fostered a welcoming environment through excellent interpersonal communication skills with patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Head Bartender
Krankys Cafe
2019 - 2025
- Supervised daily bar operations, ensuring efficient workflow and high service standards.
- Trained and mentored junior bartenders on mixology techniques and customer service excellence.
- Fostered positive relationships with patrons, contributing to a welcoming atmosphere and customer loyalty.
- Implemented health and safety protocols, maintaining compliance with local regulations and standards.
- Resolved customer complaints swiftly, ensuring satisfaction and retention through exceptional service recovery strategies.
- Developed a strong rapport with patrons, resulting in repeat business and increased sales.
- Closed out cash register and prepared cashier report at close of business.
Head Bartender
Sherwoods
2010 - 2019
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma - Culinary Arts
Blackstone Valley Tech
Upton, MASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Menu memorization
- Service-oriented mindset
- Anticipating guest needs
- Outstanding customer service
- Alcohol awareness
Certification
Tips Certified
Timeline
Bartender
Jacques Cartier Club
2019 - Current
Head Bartender
Krankys Cafe
2019 - 2025
Head Bartender
Sherwoods
2010 - 2019
High School Diploma - Culinary Arts
Blackstone Valley Tech