Shana Smith
Goodyear,AZ
Summary
Dedicated professional, exceptionally organized and disciplined. Possessing well developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment.
To objective is to provide an outstanding work ethic, providing excellent services through my personality, education, dedication to consumers and professionalism.
Also to obtain a position that provides hands on knowledge, continuing education, and room for growth.
Administrative expertise includes coordination with management, cross function with internal departments in the execution of daily tasks and functions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
BHT Resident House Manager
Affinity Behavioral Care
07.2022 - Current
- Manage overall operation of the BHRF, and ensure it is in compliance with all state and federal regulations.
- Ensure a safe, clean and supportive environment is provided for the resident.
- Monitor and review the quality of care and services provided by the support staff.
- Maintain budgets and financial responsibility for the BHRF.
- Scheduling, payroll, daily/Weekly/ monthly checklist and reporting, Medication administration Records, on-call duties, new intakes, conducting resident monthly staffings, appointments
- training and evaluation, monthly meetings continued education.
- Meeting deadlines.
- Daily Groups/Activities, Activity Schedule Progress Notes.
- Carry out treatment plan; encourage and support member.
- Facilitate appropriate members daily schedules.
- Assist with Independent Living Skills.
E-Commerce Customer Service Specialist
Southwest Medical and Rehab
Phoenix, AZ
08.2014 - 09.2019
- Business Administration developing strong relationships with consumers.
- Procured orders of online shopping of durable medical equipment.
- Accounts Payable.
- Logistics
- Tracked shipments
- Accepted incoming calls/outgoing calls. Answered emails
- Manage and monitor work orders and data entry.
- Responded to "Info emails", resolving inquiries.
- Quotes
- Warranty Return
Certified Nurse Aide
Brookdale Senior Care
01.2012 - 08.2014
- Provide superior client care in all situations.
- Assist with ADL's, such as bathing, oral hygiene, dressing, grooming and toileting.
- Assessing Vital Signs/monitored patient health conditions. Reported any changes.
- Promoted healthy habits and overall wellness.
- Recorded intake and or output throughout shift.
- Document shift activities, and incidents.
- Assist with general healthcare duties under the supervision of a Registered Nurse.
- Adhered to HIPPA regulations of all patient information.
Day Program Manager
Alpha Group Administration
01.2007 - 01.2010
- Supervised nine employees, Complied with AZ state regulations, ISP Team Member, Created/Implemented New BTP Objectives/HAB goals, Reporting and Documentation
Direct Care Provider
Rise Services Inc.
01.2006 - 01.2012
- Provided Direct Care support to individuals with cognitive disabilities.
- Assisted with ADL's/ILS
- Implementing Individualized service plans.
- ISP team meetings
- Respite Services/ Attendant Care/Habilitation goals.
- Monitored Progress, and documentation.
- Performed Objective/Goals
- Adult Developmental Housing
Education
Healthcare Administration Bachelor's Degree -
College America
01.2014
Medical Specialties associate degree -
College America
01.2012
Skills
- Staff training
- First Aide/CPR training
- Appointment Coordination
- Emergency Response
- Employee Scheduling
- Behavior Modeling
- Crisis Intervention
- Safety Management
Certification
- CPR/First Aid Certified
- HIPAA Certified
- Level One Fingerprint Card
- Certified Caregiver
References
References available upon request.
Timeline
BHT Resident House Manager
Affinity Behavioral Care
07.2022 - Current
E-Commerce Customer Service Specialist
Southwest Medical and Rehab
08.2014 - 09.2019
Certified Nurse Aide
Brookdale Senior Care
01.2012 - 08.2014
Day Program Manager
Alpha Group Administration
01.2007 - 01.2010
Direct Care Provider
Rise Services Inc.
01.2006 - 01.2012
Healthcare Administration Bachelor's Degree -
College America
Medical Specialties associate degree -
College America
Similar Profiles
Christina BasileChristina Basile
Home Health Aide at Affinity Home CareHome Health Aide at Affinity Home Care
Lynda Jean GillesLynda Jean Gilles
Caregiver at Affinity Health Care SolutionsCaregiver at Affinity Health Care Solutions
Linda CrandellLinda Crandell
Caregiver Attendant at Affinity Family CareCaregiver Attendant at Affinity Family Care
Shenae LykeShenae Lyke
Senior Logistics Manager at Haul it ALL TransportationSenior Logistics Manager at Haul it ALL Transportation
Dawn RobinsonDawn Robinson
Student Services Coordinator at Laveen Elementary School DistrictStudent Services Coordinator at Laveen Elementary School District