Shana Watts
Chester,VA
Summary
Highly professional administrator/executive who has demonstrated continuous growth, achievements, and impressive leadership in the management of complex activities within the healthcare industry. Solid business insight with the ability to ascertain and analyze needs, forecast goals, streamline operations, and envision new program concepts. Excellent communication and interpersonal skills serve as the foundation to effectively network, collaborate, negotiate, and maintain positive partnerships with staff, outside vendors and organizations. Proficient in the management of a diverse range of departments, professionals, and programs through a complete understanding of the healthcare/ mental health arena and integrated networks. Adapt at setting, expecting, and achieving high standards of quality.
Overview
19
19
years of professional experience
Work History
Chief Executive Officer
Strategic Youth Services, LLC
09.2010 - Current
- Oversee administration and assume full responsibility for the strategic planning, development, operation, sales and marketing, customer service, human resources, administration, and P&L performance.
- Administer and direct all aspects of firm's planning/development strategies; drive forward new business. Development through in-depth analysis of clients' needs and requirements to promote growth and enhance revenue.
- Wrote the company's policy & procedure manuals and employee handbook; updated, revised, and overhauled where needed.
- Significantly increased revenues and decreased expenses through streamlining procedures and implementing cost cutting measures.
- Successfully negotiate and execute contracts, including managed care agreements. Promotes networking capabilities to capitalize on profitable joint-venture alliances.
- Maintains a focus on the development and enhancement of the professionalism of employees; continuing education opportunities to promote maximum professional growth and increase morale and productivity.
- Ensure total compliance with Federal, State, and Local regulations.
- Continually scrutinizes short-term and long-range strategies, goals, and mission achievements, instituting new objectives to maximize revenue generation and new business development.
Sales Manager
Verizon
02.2005 - 09.2010
- Top-ranked sales manager with a five-year history of sales success.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
MBA - Business Administration
Strayer University
Washington, DC08.2013
BBA - Business Administration
Averett University
Danville, VA05.2010
Skills
- Organization, Time Management
- Developing Strategic Partnerships
- Finance Management, Expense Control
- Executive - Level Negotiator
- Staff Development and Employee Relations
- Customer Service and Retention Management
- Policy and Procedure Development
- Performance Standards/Quality Control
- Relationship Building
- Sales Training
- Retention of Accounts
Timeline
Chief Executive Officer
Strategic Youth Services, LLC
09.2010 - Current
Sales Manager
Verizon
02.2005 - 09.2010
MBA - Business Administration
Strayer University
BBA - Business Administration
Averett University
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