Shana Williams
Henderson,NV
Summary
Instrumental Information Technology Supervisot bringing 22 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
22
22
years of professional experience
Work History
Information Technology Supervisor
City of Henderson
12.2006 - Current
- Provides Direct Supervision for a team up to 11 that support software applications; designs, implements, evaluates, and facilitates systems tests for new applications or enhancements to current applications
- Facilitate bi-weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team member and to foster a cohesive work environment; Sets goals and evaluates staff; ensures employees have the necessary resources
- Manage and support onsite hardware operations for public safety organization
- Work closely with project management office on a wide scale of projects and serves as project manager for Information Systems division led projects
- Leverage technical, business, and financial expertise to communicate effectively with client executives and their respective teams
- Collaborates with IT Security Manager to ensure all systems, applications and data security complies with regulatory standards
- Vendor management from implementation to ongoing support
- Contract management from negotiation to renewal.
Senior Systems Support Analyst
City Of Henderson
02.2004 - 12.2006
- Served as project technical lead for assigned projects; provided input for project scope and objectives, work plans, resource plans, and status reports; conducted meetings; tracked progress; reviewed project deliverables
- Participated in RFP process for software and hardware, evaluation and system selection recommendations for systems that meet defined requirements
- Reviewed system maintenance contracts and makes recommendations on maintenance levels and ways to reduce costs
- Vendor management; interacted with and oversaw vendor activities during system implementations
- Implemented new commercial off the shelf systems; designed and developed custom interfaces, and reports
- Researched, tested, and evaluated emerging technologies; served as an advisor for new technology solutions.
Systems Support Analyst
City Of Henderson
05.2002 - 02.2004
- Gathered documents and analyzes information related to system requirements
- Implemented new commercial off the shelf systems; participated in the design and development of custom add-ons such interfaces, and reports, interacts with vendors during system implementations
- Provided support for enterprise custom developed systems, hosted systems, and/or commercial off the shelf systems; developed documentation related to systems configuration, maintenance, and support
- Researched, tested, and evaluated emerging technologies; made recommendations on new technology solutions.
Education
Master of Business Administration (MBA) -
University of Phoenix
01.2002
Bachelor of Science in Management Information Systems -
UNLV
01.1997
Skills
- IT professional with 22 years’ experience in managing software and hardware in large-scale service environments Highly skilled in improving processes and productivity, empowering, and motivating teams, planning and budgeting, contract and vendor management Ability to build and maintain positive business relationships
Accomplishments
- Successfully planned and led a Information Technology Supervisor Development Series
- Successfully led a team for enterprise software application implementations and upgrades.
- Achieved moving an application infrastructure to a hosted environment within 3 months with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Taught Internet Safety to Senior Citizens
- Facilitated a series of conflict resolution courses to church leadership staff
- Organized volunteers to collect, sort and distribute Holiday gifts for the Southern Nevada Burn Foundation
- Responsible for organizing 20+ volunteers for local track club inivitational
Timeline
Information Technology Supervisor
City of Henderson
12.2006 - Current
Senior Systems Support Analyst
City Of Henderson
02.2004 - 12.2006
Systems Support Analyst
City Of Henderson
05.2002 - 02.2004
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Science in Management Information Systems -
UNLV
Similar Profiles
DIANA RAMIREZ-CAMPOSDIANA RAMIREZ-CAMPOS
Police Officer at City of HendersonPolice Officer at City of Henderson
Dane KrohnDane Krohn
Lieutenant/Paramedic at City Of HendersonLieutenant/Paramedic at City Of Henderson
Justin BarrettJustin Barrett
Police Officer at City of HendersonPolice Officer at City of Henderson
Colleen BrownColleen Brown
City Clerk at City of HendersonCity Clerk at City of Henderson
Brenna WilliamsBrenna Williams
Assistant Director at La Petite Academy Inc.Assistant Director at La Petite Academy Inc.