Shana Wood
Troy,MO
Summary
Proficient property manager with expertise in tenant communication, lease administration, and compliance. Committed to ensuring resident satisfaction and maintaining property standards.
Overview
5
5
years of professional experience
Work History
Property Manager
Fairway Management - Woodcrest Villas & Troy Estates
04.2025 - Current
- Oversee daily operations for LIHTC family and Rural Development properties.
- Coordinated tenant communication to address concerns and facilitate timely resolutions.
- Coordinated appointments to show marketed properties.
- Managed property maintenance requests, ensuring prompt service delivery and satisfaction.
- Conducted regular property inspections to uphold quality standards and identify improvement areas.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Assistant Property Manager
Capreit - Peine Lakes Apartments
02.2024 - 02.2025
- Collected and recorded monthly rent payments; managed delinquency and coordinated with attorneys for collections.
- Conducted property walks, issued lease violations, and maintained a strong focus on resident satisfaction.
- Assisted in marketing initiaives to maintain high occupancy levels and handle prospective resident tours.
- Managed recertifications and compliance documentation within 120-day cycles.
- Supported leasing and administrative operations to ensure efficient daily office performance.
Leasing Agent
Peine Lakes Apartments
04.2021 - 02.2024
- Greeted prospects, scheduled and conducted property tours, and processed new lease applications.
- Maintained occupancy levels by updating apartment listings on Apartments.com and related platforms.
- Responded promptly to resident inquiries and entered maintenance requests into the tracking system.
- Assisted with file processing, move-in and move-out coordination, and office organization.
- Provided exceptional customer service to prospective and current residents.
Education
High School Diploma -
St. Charles Community College
St. Peters, MOSkills
- Property management/ Multi-family property management
- Advertising and marketing
- Customer relations
- Employee motivation and guidance
- Lease administration / Renewals
- Rent Collection
- Deposit Management
- Financial budgeting and reporting
- Violation Resolution
- Grounds maintenance
- Disturbance handling
- Grounds and facility inspection
- Fair housing mandates
- Software utilization - Onesite / Realpage, Apartmentscom, Knock, Windsor, Microsoft Office, Outlook
- Specialized Training: HOTMA, LIHTC Compliance, Rural Development (RD) Housing
Timeline
Property Manager
Fairway Management - Woodcrest Villas & Troy Estates
04.2025 - Current
Assistant Property Manager
Capreit - Peine Lakes Apartments
02.2024 - 02.2025
Leasing Agent
Peine Lakes Apartments
04.2021 - 02.2024
High School Diploma -
St. Charles Community College