SHANAE BUNN
NEWARK,NJ
Summary
Knowledgeable, first-generation college graduate with a passion for working in the hospitality industry. Hardworking, dependable, and work best when managing multiple priorities. Have developed a superior capacity of understanding new concepts and applying them correctly. All while maintaining an infectious, positive attitude.
Overview
2
2
years of professional experience
Work History
Guest Service Lead
Marriott's Fairway Villas
04.2022 - Current
- Recording and maintaining incidents with compensation.
- Providing detailed information about the resort and surrounding area while delivering a personalized vacation for each guest.
- Accommodating guest requests through pre-arrival planning.
School of Business Assistant
Stockton University
09.2021 - 05.2022
- Managed over 50 student cases per day
- Answer and direct phone calls, taking detailed messages when necessary; helping students and completing issue forms with accurate up-to-date information.
- Sort, file, and maintain incoming materials and business documents.
Education
Bachelor's Degree - Business Finance, Africana Studies (Minor)
Stockton University
Galloway, NJ05.2023
High School Diploma -
Science Park High School
Newark, NJ06.2019
Skills
- FSPMS, Asgard, Squirrel, Saflok, Microsoft 365
- Financial Tracking and Currency Handling
- Tracking Guest Incidents and Property Statistics via Shared Documents (CTQ)
- Profound Understand of Resort Operations
- Productivity in High Paced Environments
Accomplishments
- 4th Quarter Front of the House Rising Tide for Marriott's Fairway Villas (2022)
- Winner out of 25+ for Best Reservationist of the 24th Annual Atlantic City Host and Spirit of Hospitality Awards (2023)
- Have attained 25+ positive GSS Way to Go's
Timeline
Guest Service Lead
Marriott's Fairway Villas
04.2022 - Current
School of Business Assistant
Stockton University
09.2021 - 05.2022
Bachelor's Degree - Business Finance, Africana Studies (Minor)
Stockton University
High School Diploma -
Science Park High School
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