Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Marple

Rancho Santa Margarita,CA

Summary

Experienced in cultivating strong leadership and customer service skills in a fast-paced hospitality setting. Proficient in team management, conflict resolution, and elevating guest experiences. Eager to leverage these abilities in a new industry to achieve success and support team objectives.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service Lead

Wild Rivers Water Park
05.2023 - Current
  • Current Guest Services Lead, providing over-viewing, along with improvement of co-workers work and/or habits.
  • Supervised customer service representative, ensuring adherence to company policies and quality standards.
  • Monitored team performance metrics, providing feedback and coaching to drive continuous improvement efforts.
  • Trained new staff on water park policies, safety procedures, and customer engagement techniques.
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Engaged with guests to foster positive relationships and encourage repeat visits through exceptional service experiences.

Journeys Seasonal Associate

Journeys
10.2024 - 12.2024
  • Implemented innovative merchandising techniques that improved product visibility at retail locations and increased sales volume.
  • Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
  • Maintained a clean and organized retail environment, ensuring easy navigation for customers.
  • Boosted customer engagement by creating personal bonds
  • Increased sales by identifying and purchasing trendy accessories for the retail floor.
  • Developed strong relationships with retail partners by providing exceptional support and communication.

Education

No Degree -

Mission Viejo High School
Mission Viejo, CA
05-2027

Skills

  • Exceptional communication
  • Delegation and supervision
  • Guest relations
  • Complaint handling
  • Upselling strategies
  • Brand representation
  • Computer skills
  • Detail-oriented
  • First aid training
  • Guest accommodations
  • Inventory monitoring
  • Cash handling experience
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Attention to detail

Certification

  • Driver's License
  • Food Handlers License


Timeline

Journeys Seasonal Associate

Journeys
10.2024 - 12.2024

Guest Service Lead

Wild Rivers Water Park
05.2023 - Current

No Degree -

Mission Viejo High School

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