Summary
Overview
Work History
Education
Skills
Call Center experience, Banking
Timeline
Generic

Linda Alvarado

Fernley

Summary

Dynamic professional with a proven track record at Pilot Travel Centers, enhancing guest relations and boosting revenue through effective upselling. Skilled in exceptional communication and complaint handling, I excel in fostering positive environments and driving team performance, ensuring operational excellence and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Guest Service Lead

Pilot Travel Centers
07.2023 - Current
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Boosted overall revenue by upselling amenities, and additional services.
  • Developed strong rapport with guests through personalized service and attention to detail.

Store Manager

EG America
04.2016 - 07.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Paso Robles Union High School
Paso Robles, CA

Skills

  • Exceptional communication
  • Delegation and supervision
  • Guest relations
  • Complaint handling

Call Center experience, Banking

Programmed Voice mail systems to various companies. Handled incoming calls, email, text messages.


Banking - Senior teller. Trained employees. Customer account issues, Upsell customers on additional bank products.

Timeline

Guest Service Lead

Pilot Travel Centers
07.2023 - Current

Store Manager

EG America
04.2016 - 07.2023

Paso Robles Union High School

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