Peter Jansen
Franklin
Summary
Results-oriented Guest Service Lead with exceptional communication and problem-solving skills. Proven ability to enhance guest satisfaction through effective issue resolution and teamwork.
Overview
19
19
years of professional experience
Work History
Guest Service Lead
Kwik Trip
2020.09 - Current
- Led team to deliver exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained and mentored new staff on operational procedures and customer interaction techniques.
- Resolved customer complaints effectively, fostering a positive shopping experience and maintaining brand reputation.
- Monitored store operations to identify areas for improvement, driving efficiency across all service aspects.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
Fabricator
Inpro
2015.01 - 2020.10
- Conducted quality inspections on finished products to maintain high standards of craftsmanship.
- Collaborated with team members to optimize production processes and improve efficiency.
- Assisted in the training of junior fabricators on safety protocols and operational procedures.
- Implemented process improvements that reduced waste and enhanced productivity in the fabrication department.
- Fabricated components with precision using various hand and power tools.
- Assembled complex structures following detailed blueprints and specifications.
Military Police Officer
United States Marine Corps
2008.01 - 2013.01
- Enforced laws and regulations to maintain order and safety on military installations.
- Conducted investigations into criminal activities, gathering evidence and interviewing witnesses.
- Led security patrols, effectively monitoring activities to deter potential threats and ensure compliance.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
Education
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
Milwaukee, WI2027-05
High School Diploma -
Muskego High School
Muskego, WI2006-06
Skills
- Exceptional communication
- Guest relations
- Customer service
- Issue resolution
- Cash handling experience
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
Timeline
Guest Service Lead
Kwik Trip
2020.09 - Current
Fabricator
Inpro
2015.01 - 2020.10
Military Police Officer
United States Marine Corps
2008.01 - 2013.01
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
High School Diploma -
Muskego High School