Peter Jansen
Franklin
Summary
Results-oriented Guest Service Lead with exceptional communication and problem-solving skills. Proven ability to enhance guest satisfaction through effective issue resolution and teamwork.
Overview
19
19
years of professional experience
Work History
Guest Service Lead
Kwik Trip
Muskego, WI
09.2020 - Current
- Led team to deliver exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained and mentored new staff on operational procedures and customer interaction techniques.
- Resolved customer complaints effectively, fostering a positive shopping experience and maintaining brand reputation.
- Monitored store operations to identify areas for improvement, driving efficiency across all service aspects.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
Fabricator
Inpro
Muskego, WI
01.2015 - 10.2020
- Conducted quality inspections on finished products to maintain high standards of craftsmanship.
- Collaborated with team members to optimize production processes and improve efficiency.
- Assisted in the training of junior fabricators on safety protocols and operational procedures.
- Implemented process improvements that reduced waste and enhanced productivity in the fabrication department.
- Fabricated components with precision using various hand and power tools.
- Assembled complex structures following detailed blueprints and specifications.
Military Police Officer
United States Marine Corps
Camp Pendleton South, CA
01.2008 - 01.2013
- Enforced laws and regulations to maintain order and safety on military installations.
- Conducted investigations into criminal activities, gathering evidence and interviewing witnesses.
- Led security patrols, effectively monitoring activities to deter potential threats and ensure compliance.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
Education
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
Milwaukee, WI05-2027
High School Diploma -
Muskego High School
Muskego, WI06-2006
Skills
- Exceptional communication
- Guest relations
- Customer service
- Issue resolution
- Cash handling experience
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
Timeline
Guest Service Lead
Kwik Trip
09.2020 - Current
Fabricator
Inpro
01.2015 - 10.2020
Military Police Officer
United States Marine Corps
01.2008 - 01.2013
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
High School Diploma -
Muskego High School