Shanae Meitzenheimer
Antioch,Ca
Summary
Versatile administrative services coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
9
9
years of professional experience
Work History
Administrative Services Coordinator Lead
Kaiser Permanente
Walnut Creek, CA
03.2023 - Current
- Developed and monitored office budget.
- Assisted with contract management and annual renewal processes.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created reports, presentations and other materials for executive staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Organized and updated databases, records and other information resources.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Operations Specialist
Kaiser Permanente
Walnut Creek, CA
06.2018 - 03.2022
- Successfully train new hires in OURS department
- Assist Management as Daily Lead of Operation Specialist Assignments
- Supports Team with assistance on processes, policies, and procedures
- Act as a liaison between management and operations specialist regarding business matters (escalations, technical issues, completing task, correcting work)
- Manage day-to-day tasks for RN Case Managers in a time sensitive manner
- Open and assign cases to for members admitted to NKP facilities in Reno case management system
- Arrange transports for repatriation and appointments using VectorCare or by coordinating with KP’s ambulance hub
- Confirm member eligibility in ABC Foundations system
- Maintain PHI files, correspond with NKP facilities’ staff regarding members, and close cases upon repatriation, discharge, and expiration
- Answer and triage inbound calls regarding member’s admissions and general questions to appropriate point of contact
- Schedule follow up appointments with member’s PCP’s upon discharge, directly contacting KP’s appointments and advice department, Follow up with outside facilities to confirm and/or update member’s admission status
- Order necessary medical equipment for member’s stability in Epic
- Support of data entry/management
- Confirm and process medical images in Stentor, KP’s medical imaging software
- Monitor current and newly implemented processes to sure AB1203 compliance
- Test and train colleagues on newly implemented systems
- Case management in OTRS
HRSC Contact Analyst Associate
Kaiser Permanente
Alameda, CA
08.2016 - 06.2018
- Provide support for the processing of the National Human Resources Service Center’s (NHRSC) transactions related to routine employee’s records or information pertaining to leaves such as options/entitlement, pay, and benefits according to established policies and procedures, collective bargaining agreements, and laws
- Use of analytical skills to understand employee’s requests to provide proper and accurate responses according to NHRSC established policies and procedures, collective bargaining agreements and laws
- Timecard management for employees on leave or reduced/modified work schedules
- Direct employees to the appropriate HR department(s) for HR related inquiries
- Refer employees to the HR website as a resource for information, contacts, policies, collective bargaining agreement, etc
- Upload employee data for processing and fulfill employee and dependent verification requests
- Enter, process, and retrieve employee data utilizing a Windows-based Human
- Resource system to maintain and confirm employee information requested by employees and/or colleagues
- Participate in service center committee’s and work on special projects
- Knowledgeable in benefits, leave, pay, union labor contracts
Online Customer Service Representative II
Wells Fargo
Concord, CA
07.2014 - 08.2016
- Answer online customer inquiries via the phone in a friendly and courteous manner and assist with their online banking needs
- Triage customer inquiries to appropriate departments to fulfill requests
- Identify and offer customers products and services to assist with their financial success
- Continuously adhering to WFVC’s online policy and procedures to ensure compliance
- Develop and maintain knowledge of a variety of financial products and services
- Managing multiple business and personal bank accounts online, Deescalating banking issues and maintaining client relations
Education
Business Administration And Management
Los Medanos College
Pittsburg, CABA - Business Management
Sacramento State University
2012
High School Diploma - undefined
Ygnacio Valley High School
2010
Skills
- TECHNICAL SKILLS
- Microsoft Office (Word, Excel, PowerPoint, Teams), Google Suite (Docs, Sheets, Slides), Epic,
- Mainframe, Genysis/WDE phone system, Salesforce
- Case Management
- Resource Planning and Scheduling
- Planning and Coordination
- Departmental Operations Management
- Greeting Visitors
- Customer Transactions
- Customer Care
- Reading Comprehension
- Performance Goals
- Leadership
- Human Relations
Timeline
Administrative Services Coordinator Lead
Kaiser Permanente
03.2023 - Current
Operations Specialist
Kaiser Permanente
06.2018 - 03.2022
HRSC Contact Analyst Associate
Kaiser Permanente
08.2016 - 06.2018
Online Customer Service Representative II
Wells Fargo
07.2014 - 08.2016
Business Administration And Management
Los Medanos College
BA - Business Management
Sacramento State University
High School Diploma - undefined
Ygnacio Valley High School
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Sharonda ThornhillSharonda Thornhill
Caregiver at The KeyCaregiver at The Key