WANDA CHARLES
Cedar Rapids,IA
Summary
Industrious job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Housing Services Division Administrative Assistant
CITY OF CEDAR RAPIDS
01.2021 - Current
- Pleasantly welcomed visitors, answered phone calls and maintained the front reception desk
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Handled incoming calls and directed callers to appropriate departments or employees
- Responding to customer issues to provide immediate resolution and improve retention
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Child Support Specialist
THE STATE OF IOWA
01.2019 - 01.2021
- Reviewed and maintained child support files and databases
- Assessed child support cases to determine appropriate case action
- Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement
- Executed appropriate case action to locate absent parents
- Prepared documentation of administrative and legal actions related to child support orders
- Maintained current knowledge of child support policies and procedures, Iowa family law and federal regulations.
Family Services Worker
LINN COUNTY IOWA
01.2012 - 01.2018
- Protected children by identifying risks and implementing protective actions and improvement plans
- Completed intake assessments on families to determine service needs
- Supported needs of at-risk families with housing, food and other critical assistance
- Interviewed clients individually and in groups to assess situations, capabilities and problems
- Monitored program activities and participation to assess utilization and close service gaps
- Identified appropriate community resources and provided referrals for services.
Residential Patient Support Coordinator
HEART OF IOWA
01.2012 - 01.2014
- Evaluated performance of support staff and provided coaching to improve performance
- Resolved conflicts among team members
- Fostered positive and inclusive team culture for support staff
- Created weekly schedules for team members and enforced timely shift start and end times
- Resolved complex and escalated support issues
- Developed departmental goals and standards in line with supporting the organization's mission and strategic vision.
Education
Bachelor of Science - Human Services, Criminal Justice
UPPER IOWA UNIVERSITY
05.2017
Associate of Arts - Liberal Arts
KIRKWOOD COMMUNITY COLLEGE
05.2009
Skills
- TECHNICAL SKILLS
- Microsoft Office Suite including Teams, Outlook, Word
- Multitasking and Time Management
- Staff Orientation and Training
- Customer Relations and Communications
- Issue Response and Resolution
- Office Equipment Operation
- Resource Coordination and Allocation
- Administrative Duties
- Project Schedule Coordination
- Confidentiality and Data Protection
- Producing Reports
Timeline
Housing Services Division Administrative Assistant
CITY OF CEDAR RAPIDS
01.2021 - Current
Child Support Specialist
THE STATE OF IOWA
01.2019 - 01.2021
Family Services Worker
LINN COUNTY IOWA
01.2012 - 01.2018
Residential Patient Support Coordinator
HEART OF IOWA
01.2012 - 01.2014
Bachelor of Science - Human Services, Criminal Justice
UPPER IOWA UNIVERSITY
Associate of Arts - Liberal Arts
KIRKWOOD COMMUNITY COLLEGE
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