Shanae Shuler

• I was responsible for the cleanliness of the Surgery Center, transports patients to and from the Surgery Center, assists with designated inventory, receiving and storage functions and maintains supply levels of designated basic items in appropriate areas of the department
• These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy, policies, procedures and standards.

• I was responsible for cleaning the emergency room for Kaiser Permanent under contract company HPA as a crisis worker during covid .

• Provided excellent customer service by answering inquiries about products or services being delivered.
• Responded promptly to emergency situations involving vehicles or personnel on the roadways.
• Assisted warehouse personnel in packing orders when necessary.
• Monitored fuel level throughout shift and refueled when necessary.
• Performed pre-trip inspections of delivery vehicle according to company guidelines.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Checked tires for proper inflation before leaving on each route.
• Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
• Operated manual and mechanical equipment safely to minimize injury and accident risks.
• Determined optimal routes based on GPS application information and knowledge of local routes.
• Improved project completion time, multi-tasking operations on heavy equipment and trucks.
• Presented order bills and collected payments for deliveries.
• Transported and safely delivered items to prevent damage or loss.
• Verified deliveries against shipping instructions prior to delivering to customers.
• Loaded trucks and safely secured merchandise to prevent damage during transportation.

• Conducted regular checks on vehicles for any mechanical issues prior to departure.
• Loaded and unloaded trucks with mailbags or parcels using forklifts or pallet jacks.
• Maintained records of dispatched mails and parcels.
• Observed all traffic laws while driving through rural areas.
• Assisted other carriers during peak periods or when needed due to absences from work.
• Inspected mail-handling equipment regularly to ensure proper functioning.
• Resolved customer complaints in a professional manner when necessary.
• Participated in training sessions related to new postal regulations and procedures.
• Ensured proper delivery of mail and packages to rural customers according to established guidelines.
• Collected payments for postal services rendered and issued receipts as required.
• Reported any suspicious activity noticed during delivery rounds.
• Provided customer service by answering questions regarding rates and other services offered by the post office.
• Organized all incoming and outgoing mails in an orderly fashion.
• Adhered to security protocols when handling confidential documents or packages.
• Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
• Obtained signatures for registered, certified, and insured mail.
• Sorted mail, arranging in delivery sequence for distribution.
• Cleaned and checked over vehicle after completion of daily deliveries.
• Handled undeliverable mail in accordance with established procedures.
• Delivered mail to residents and business within assigned area.
• Used road maps or GPS to verify routes and designated addresses.
• Sorted mail for delivery, arranging mail in delivery sequence.
• Scanned labels on letters or parcels to confirm receipt.

• Trained new employees on proper safety protocols when handling hazardous materials.
• Kept work areas neat and organized at all times while adhering to safety regulations.
• Sanitized surfaces using chemical cleaners to prevent spread of germs.
• Followed safety procedures while operating machinery such as floor buffers or steam cleaners.
• Maintained a neat appearance of all work areas throughout the day.
• Participated in mandatory training sessions on new products or processes.
• Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
• Assisted in moving furniture when necessary for deep cleaning purposes.
• Kept inventory of cleaning supplies needed for restocking shelves.
• Complied with all health regulations concerning sanitation and cleanliness.
• Kept business entrances clean, tidy and professional in appearance.
• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
• Followed company uniform, performance and security policies with every job.
• Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
• Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
• Responded quickly to calls for spills and other potentially dangerous situations.
• Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
• Maintained floors with regular sweeping, mopping and vacuuming.
• Provided excellent customer service when interacting with patients or visitors.
• Swept, mopped and waxed floors in patient rooms and public areas of the hospital.
• Responded promptly to requests from nurses or doctors for special cleaning projects.

• Under the supervision and direction of the Registered Nurse, the patient safety associate provides vigilant and continuous observation and appropriate diversion activities for an assigned patient
• When not directed to provide continuous patient observation, under the direction of the unit charge nurse, performs duties necessary to ensure smooth day to day operations of the assigned nursing unit.

• Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
• Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
• Demonstrated excellent customer service skills when interacting with guests throughout their stay.
• Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
• Reported lost-and-found items promptly to the supervisor or manager on duty.
• Delivered items requested by guests such as extra pillows or blankets in a timely manner.
• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Inspected furniture for damage or stains in between guest stays.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Adhered to daily cleaning schedules and updated as needed based on demand.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Reported damage or theft of hotel property to management.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Interacted pleasantly with clients and guests when performing daily duties.
• Cleaned and returned vacant rooms to occupant-ready status.

• Polished windows, glass partitions or mirrors using sponges or squeegees.
• Cleaned building floors by sweeping, mopping or vacuuming.
• Supervised the daily operations of the Environmental Services team, delegating tasks as necessary to meet departmental goals.
• Ensured that all hazardous materials were handled safely in accordance with OSHA requirements.
• Maintained cleanliness of patient care areas according to established guidelines, utilizing appropriate cleaning supplies and disinfectants.
• Performed various housekeeping duties such as dusting, vacuuming, mopping floors, replenishing linens and disposing of trash.
• Maintained cleaning equipment in a clean and orderly fashion.
• Adhered to departmental policies regarding safety protocols while performing job duties.
• Maintained inventory of cleaning supplies used throughout shift.
• Responded promptly to requests for housekeeping services from staff or visitors.
• Kept storage areas organized and free of clutter by disposing of unused items appropriately.
• Emptied trash receptacles and disposed of waste materials properly.
• Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
• Provided assistance with moving heavy furniture or equipment as requested.
• Attended required training sessions related to housekeeping tasks.
• Used ladders to reach high ceilings and walls for dusting purposes.
• Dusted furniture, pictures, window sills and other surfaces.
• Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
• Stocked linen closets with fresh linens as needed.
• Performed general maintenance duties such as changing light bulbs or fixing broken locks on doors and windows.
• Vacuumed carpets and upholstered furniture.
• Assisted in the set-up of conference rooms for meetings or events.
• Swept, mopped, scrubbed and waxed floors.
• Inspected all areas after completion of work to ensure that they were cleaned properly.
• Removed spots from rugs using appropriate methods.
• Reported any damages or maintenance needs to supervisor immediately upon discovery.
• Replenished supplies such as soap, toilet paper and paper towels in restrooms.
• Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
• Responded quickly to calls for spills and other potentially dangerous situations.
• Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
• Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
• Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
• Maintained floors with regular sweeping, mopping and vacuuming.

• Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
• Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
• Delivered items requested by guests such as extra pillows or blankets in a timely manner.
• Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
• Demonstrated excellent customer service skills when interacting with guests throughout their stay.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Replenished supplies such as drinking glasses and coffee cups in guest rooms.
• Disinfected telephones, light switches and other frequently touched objects.
• Inspected guest rooms after cleaning to ensure they were presentable.
• Emptied trash receptacles throughout the property.
• Changed bed linens and towels, tidied up rooms.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Maintained a clean linen closet by folding sheets neatly on shelves.
• Ensured that all health standards were met during cleaning operations.
• Provided information about hotel services upon request from guests.
• Observed proper use of chemicals when cleaning various surfaces.
• Followed safety procedures when handling hazardous materials.
• Delivered requested items such as extra pillows or blankets to guest rooms.
• Responded to requests from guests regarding housekeeping needs.
• Organized closets with hangers for guests' clothing items.
• Reported any maintenance issues or damage to supervisors immediately.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Returned rooms to occupant-ready status to satisfy future guests.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Inspected furniture for damage or stains in between guest stays.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

I was responsible for cleaning the patient rooms and public areas . Also cleaning discharge rooms.

• Scrubbed kitchen appliances, countertops and fixtures.
• Responded to requests from guests regarding housekeeping needs.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Changed bed linens and towels, tidied up rooms.
• Disinfected telephones, light switches and other frequently touched objects.
• Observed proper use of chemicals when cleaning various surfaces.
• Reported any maintenance issues or damage to supervisors immediately.
• Inspected guest rooms after cleaning to ensure they were presentable.
• Delivered requested items such as extra pillows or blankets to guest rooms.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Provided information about hotel services upon request from guests.
• Sanitized all areas of the hotel lobby and public restrooms.
• Organized closets with hangers for guests' clothing items.
• Replenished supplies such as drinking glasses and coffee cups in guest rooms.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Ensured that all health standards were met during cleaning operations.
• Followed safety procedures when handling hazardous materials.
• Maintained and organized cleaning supplies stock.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
• Returned rooms to occupant-ready status to satisfy future guests.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Interacted pleasantly with clients and guests when performing daily duties.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Reported damage or theft of hotel property to management.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Adhered to daily cleaning schedules and updated as needed based on demand.
• Inspected furniture for damage or stains in between guest stays.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Supplied extra towels and toiletries when requested to optimize guest comfort.

• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Replenished supplies such as drinking glasses and coffee cups in guest rooms.
• Delivered requested items such as extra pillows or blankets to guest rooms.
• Followed safety procedures when handling hazardous materials.
• Disinfected telephones, light switches and other frequently touched objects.
• Responded to requests from guests regarding housekeeping needs.
• Organized closets with hangers for guests' clothing items.
• Observed proper use of chemicals when cleaning various surfaces.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Maintained a clean linen closet by folding sheets neatly on shelves.
• Sanitized all areas of the hotel lobby and public restrooms.
• Provided information about hotel services upon request from guests.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Inspected guest rooms after cleaning to ensure they were presentable.
• Changed bed linens and towels, tidied up rooms.
• Ensured that all health standards were met during cleaning operations.
• Reported any maintenance issues or damage to supervisors immediately.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Maintained and organized cleaning supplies stock.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Used cleaning chemicals following proper guidelines.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Returned rooms to occupant-ready status to satisfy future guests.
• Interacted pleasantly with clients and guests when performing daily duties.
• Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Reported damage or theft of hotel property to management.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.

• Specialized in residential and commercial cleaning.

• Greeted customers, Performed sales transactions, Toke and served orders, Worked drive-thru window, and maintained area.

• Assisted in training new employees on package handling processes.
• Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
• Reported any lost or damaged items to supervisors immediately upon discovery.
• Ensured compliance with postal regulations regarding hazardous materials handling.
• Maintained a clean work environment by removing debris from the loading dock area.
• Checked all outgoing shipments to ensure accuracy of contents.
• Monitored package deliveries to ensure timely arrivals at destinations.
• Managed inventory levels by tracking incoming and outgoing packages.
• Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
• Maintained accurate inventory records of incoming and outgoing shipments.
• Utilized computer systems for tracking orders, printing labels, and preparing reports.
• Assembled containers or crates for large shipments using hand tools and power tools.
• Collaborated with team members on tasks such as sorting mail into designated bins.
• Stacked boxes onto pallets in an efficient manner.
• Organized packages according to type, size, destination, and other specifications.
• Inspected packages for damages or defects and recorded any issues found.
• Participated in regular safety meetings and training sessions.
• Assisted in loading delivery trucks with prepared packages.
• Loaded completed orders on pallets according to delivery numbers.
• Picked products using RF scanner to fill orders.
• Disposed of debris and hazardous materials properly to avoid contamination.
• Managed time efficiently to meet or exceed productivity targets.
• Utilized handheld devices to track and update package status in real-time.
• Adapted to various environmental conditions in warehouse and outdoor settings.
• Palletized boxes to increase movement and shipment efficiency.
• Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
• Packed, sealed, and labeled shipments adhering to company standards and protocols.
• Scanned and sorted packages according to destinations and service type using handheld scanner.

• Identified opportunities to upsell products when appropriate.
• Participated in training sessions to stay abreast of new products and processes.
• Followed-up with customers to ensure their satisfaction with the service received.
• Demonstrated empathy and patience to customers while resolving their issues.
• Provided timely feedback on customer concerns and issues.
• Ensured quality standards are met for all calls handled in line with company guidelines.
• Assessed customer needs, clarified information, researched every issue and provided solutions or alternatives.
• Processed orders, forms and applications accurately and efficiently.
• Developed strong relationships with clients through professional communication skills.
• Answered incoming customer calls and provided product and service information.
• Met individual targets set by supervisors for sales conversions and revenue generation.
• Maximized sales opportunities on each call by using effective selling techniques.
• Resolved customer complaints via phone, email or mail.
• Created daily reports for management review based on performance metrics such as number of calls handled.
• Offered support and assistance to customers regarding products, services, billing inquiries, technical difficulties.
• Maintained customer records by updating account information in the computer system.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Navigated through computer systems to review information and respond appropriately to callers.
• Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
• Cross-sold additional products and services to purchasing customers.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Developed new leads each day at or above quotas.
• Documented sales call data in company software.
• Collaborated with new customers to give details about company offerings.
• Followed up on sales leads through outbound calling.