Shanae Stewart
Washington,DC
Summary
Service-oriented Concierge and Resident Services professional with 5 years of experience enhancing resident satisfaction in luxury environments. Expertise in personalizing experiences, overseeing front desk operations, and efficiently addressing concerns. Known for strong communication and attention to detail, fostering a welcoming atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Worker
ServiceSource
Washington, DC
09.2025 - Current
- Provided attentive, guest-focused service in high-traffic environment to enhance guest satisfaction.
- Maintained clean, organized spaces to foster a positive and welcoming atmosphere.
- Monitored surroundings and addressed safety concerns to ensure guest and staff safety.
Customer Service / Resident Assistant
JBG SMITH
Washington, DC
10.2020 - 02.2024
- Provided a polished, high-quality experience as the first point of contact for residents and guests.
- Managed front desk operations, including packages, amenity reservations, and service requests.
- Coordinated with leasing and maintenance teams to resolve residents' needs promptly and efficiently.
- Provided informative support to prospective residents, improving their leasing experience.
- Organized and maintained a professional lobby environment that exemplified high service standards.
Security Officer
Admiral Security Services
Washington, DC
08.2017 - 02.2021
- Ensured safety and security through effective access control and regular patrols.
- Handled incidents with sound judgment and communicated clearly to relevant parties.
- Drafted detailed reports and updated leadership on security matters regularly.
- Recognized for reliability, professionalism, and strong customer service with multiple pay increases.
Concierge
Hire One
Washington, DC
07.2020 - 10.2020
- Provided personalized concierge services to foster welcoming, professional atmosphere for residents.
- Coordinated deliveries and resident requests, ensuring accuracy and attention to detail.
- Resolved tenant concerns efficiently while maintaining a positive resident experience.
- Facilitated property operations and leasing through clear, effective communication.
Education
CompTia IT Fundamentals - Information Technology
Community College Preparatory Academy
Washington, DC07-2025
Culinary Arts Training -
Potomac Job Corps Center
Washington, DCCoursework in Communications & Business -
Trinity Washington University
Washington, DCSkills
- Customer service
- Problem resolution
- Attention to detail
- Food safety practices
- Technical troubleshooting
- Communication skills
- Team collaboration
Certification
- CompTIA IT Fundamentals (ITF+)
- Culinary Arts Certification
- DC Special Police Officer Certification
- VA DCJS Security Officer Certification
- CPR/AED & First Aid
Timeline
Food Service Worker
ServiceSource
09.2025 - Current
Customer Service / Resident Assistant
JBG SMITH
10.2020 - 02.2024
Concierge
Hire One
07.2020 - 10.2020
Security Officer
Admiral Security Services
08.2017 - 02.2021
CompTia IT Fundamentals - Information Technology
Community College Preparatory Academy
Culinary Arts Training -
Potomac Job Corps Center
Coursework in Communications & Business -
Trinity Washington University