Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Shanae Walker

Mandeville

Summary

Dynamic hospitality professional with a proven track record at Epicurean Hotel, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient check-in processes and effective issue resolution. Proficient in OPERA and Cloudbeds, ensuring accurate transaction processing and maintaining exceptional lobby oversight. Committed to delivering outstanding guest experiences.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Epicurean Hotel
02.2025 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Hospitality Intern

Golfview Hotel
03.2024 - 05.2024
  • Welcomed guests to facility, addressed complaints and found solutions to problems.
  • Answered telephone calls and emails to assist customers in making reservations.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Maintained positive lobby presence, pleasantly greeting guests and employees.
  • Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
  • Used cloudbeds to enter and maintain up-to-date information for each hotel room and guests.

Education

Associate of Applied Science - Tourism And Hospitality Management

Knox Community College
Spalding, Clarendon
11-2024

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Transaction processing
  • Lobby oversight
  • Computer skills
  • PMS; OPERA, Cloudbeds

Languages

English

Interests

  • Participate in basketball and tennis, as recreational activities to maintain physical fitness
  • I like trying new recipes and food trends
  • Homelessness Outreach

Timeline

Front Desk Agent

Epicurean Hotel
02.2025 - Current

Hospitality Intern

Golfview Hotel
03.2024 - 05.2024

Associate of Applied Science - Tourism And Hospitality Management

Knox Community College

Similar Profiles

CREATE PROFILE