Shanaisha Braithwaite
Charlotte,NC
Summary
Accomplished Assistant Manager at Walmart, adept in customer relationship management and conflict mediation, significantly enhanced customer satisfaction and team productivity. Leveraged strong problem resolution and data entry skills across roles, consistently achieving and surpassing service goals. Proven track record in fostering customer loyalty and streamlining operational processes for peak efficiency.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Avidxchange
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
- Met customer call guidelines for service levels, handle time and productivity.
Bank Teller
Wells Fargo
01.2022 - 02.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
Assistant Manager
Walmart
04.2007 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Enhanced team productivity by streamlining operational processes.
Education
Associates - Crimson Justice
Bryant & Stratton
Buffalo, NY08.2024
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Complaint Handling
- Payment Processing
- Conflict Mediation
- Customer Relationship Management
Timeline
Customer Care Representative
Avidxchange
05.2023 - Current
Bank Teller
Wells Fargo
01.2022 - 02.2023
Assistant Manager
Walmart
04.2007 - 06.2021
Associates - Crimson Justice
Bryant & Stratton