Shana L Osman, RN, BSN, MSHA, CNML
Hoover,AL
Summary
Over 25 years of experience in inpatient, ambulatory, and healthcare leadership. Demonstrated reliability and accountability with a focus on high-quality patient care and employee engagement. Strong leadership skills driving efficiency and fiscal responsibility. Collaborates effectively with healthcare professionals to enhance patient outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director, Ambulatory Services
University of Alabama at Birmingham Hospital
05.2021 - Current
- Provide clinical and operational support for surgical clinics, including Urology, Orthopedics, Sports Medicine, Plastic Surgery, and Surgical Oncology.
- Direct and lead clinical management teams across multiple campus-wide clinics.
- Ensure effective coordination among specialized surgical departments for optimal patient care and efficiency.
Clinical Manager Neurosurgery
University of Alabama at Birmingham Hospital
01.2018 - 05.2021
- Oversaw all Neurosurgery clinics, including TKC, Greystone, and UAB West.
- Elevated patient experience scores from 87.8 to 97.5.
- Received 2018 Quality Education First Place award for poster presentation on Improving Neurosurgery Patient Throughput.
- Recognized in 2018 as most improved clinic for BMI Screening and Follow Up.
Assistant Nurse Manager L&D
University of Alabama at Birmingham Hospital
05.2013 - 01.2018
- Oversaw 17 high-risk LDRs, 3 ORs, 13 triage/outpatient cases, and 5 PACU patients.
- Managed a team of 140 FTEs, ensuring optimal staffing and performance.
- Assisted in developing comprehensive L&D electronic quality dashboard to enhance data tracking.
- Completed scheduling, payroll processing, and annual performance reviews for staff members.
- Served as interim nurse manager from April 2016 to August 2016.
Nurse Manager Mother Baby & Newborn Nursery
University of Alabama at Birmingham Hospital
10.2010 - 05.2013
- Managed 41 high-risk MBU beds and NBN through couplet care strategies.
- Oversaw 128 FTEs, supporting over 4,000 births annually.
- Achieved patient satisfaction rates above 90% for four consecutive quarters.
- Maintained turnover rate at or below 7%.
- Consistently met or remained under budget across units.
- Adjusted staffing guidelines to optimize operational efficiency.
- Coordinated quality improvement initiatives, enhancing exclusive breastfeeding rates by over 40%, reducing formula supplementation by 50%, and decreasing newborn screening error rates by 19%.
OR Team Leader L&D/OR/WPACU
University of Alabama at Birmingham Hospital
02.2005 - 10.2010
- Oversaw 17 high-risk labor and delivery rooms, three operating rooms, and 13 triage units.
- Achieved patient satisfaction ratings of 90% or higher through effective management strategies.
- Managed staffing for 140 FTEs, ensuring optimal coverage in critical areas.
- Executed payroll and scheduling for over 150 employees with precision.
- Coordinated transition to advanced Women's and Infants replacement facility, enhancing operational capacity.
- Participated in hospital quality improvement committees to drive performance enhancements.
- Facilitated data collection for labor and delivery operating rooms to support quality initiatives.
L&D Staff and Charge Nurse
University of Alabama at Birmingham Hospital
04.1998 - 01.2005
Education
Bachelor of Science - Nursing
University of Alabama at Birmingham
2015
Master of Science - Health Administration
University of Alabama at Birmingham
2011
Bachelor of Science - Health Science/Health Administration
University of Alabama at Birmingham
2009
Associate - Birmingham Alabama Applied Science
Jefferson State Community College
1997
Certification
Alabama RN License
Certified Nurse Manager and Leader by the American Organization for Nursing Leadership
Basic Life Support (BLS) Certification
Additional Information
- Improving Access to Care: APP Optimization in Ambulatory Neurosurgery, 2020 American Academy of Ambulatory Care Nursing Conference
- Awarded the Clinical Excellence Nursing Award at UAB in 2005, Advanced to Clinical Nurse II, and served on this PNDP committee for two years, assisted in the coordination of moving to a new Women's hospital in 2010, assisted in the WIC's designation of Baby Friendly in 2015, responsible for multiple clinic opening projects within TKC, Highlands, and other campuses, active member of the American Academy of Ambulatory Care Nursing.
References
REFERENCES
References available per request
Timeline
Director, Ambulatory Services
University of Alabama at Birmingham Hospital
05.2021 - Current
Clinical Manager Neurosurgery
University of Alabama at Birmingham Hospital
01.2018 - 05.2021
Assistant Nurse Manager L&D
University of Alabama at Birmingham Hospital
05.2013 - 01.2018
Nurse Manager Mother Baby & Newborn Nursery
University of Alabama at Birmingham Hospital
10.2010 - 05.2013
OR Team Leader L&D/OR/WPACU
University of Alabama at Birmingham Hospital
02.2005 - 10.2010
L&D Staff and Charge Nurse
University of Alabama at Birmingham Hospital
04.1998 - 01.2005
Bachelor of Science - Nursing
University of Alabama at Birmingham
Master of Science - Health Administration
University of Alabama at Birmingham
Bachelor of Science - Health Science/Health Administration
University of Alabama at Birmingham
Associate - Birmingham Alabama Applied Science
Jefferson State Community College
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