Shanan Sanford
Carson,CA
Summary
Results-oriented intake coordinator in mental health services, recognized for reducing processing time by 25% via innovative digital solutions. Proficient in handling sensitive client data and working with diverse teams to optimize service delivery. Focused on increasing access to mental health resources and ensuring client safety.
Overview
1
1
Certification
11
11
years of professional experience
Work History
LEAD CASE MANAGER - REMOTE
HOUSING IS KEY CA COVID-19 RENT RELIEF PROGRAM
Moreno Valley, USA
01.2021 - Current
- Led project management for 8-12 case managers, coordinating high-volume calendaring in Microsoft Outlook for comprehensive training and one-on-one sessions for new case managers
- Showcased expertise in Emergency Rental Assistance Program (ERAP) to effectively assist clients.
- Streamlined case management process, enhancing workflow and team productivity while fostering positive customer relations
- Managed and identified Caseload Review of Section 8 Housing, TANF, SNAP, EDD, and Social Security Benefits for program eligibility
- Efficiently verified and managed the overall program/project for the Area Medan Income (A.M.I.) for applicant program eligibility
- Calculated and drew funds for rental arrears, prospective rental payments, utility, and home energy cost arrears.
- Project managed each tier of relief as released by the government and was responsible for assisting 8,000 Californian families weekly through CA
- COVID-19 Rent Relief Program
- Created spreadsheets via Microsoft Excel to calculate the total number of approved applications that meet and/or exceed the matrix daily, weekly, and monthly
INTAKE COORDINATOR
ALPHA & OMGEA BEHAVIORAL MANAGEMENT
Los Angeles, USA
10.2016 - 11.2019
- Streamlined intake process, ensuring timely and accurate documentation of client information in line with organizational policies and compliance standards
- Conducted comprehensive assessments to evaluate client needs, including mental health history, presenting issues, and psychosocial factors
- Provided immediate support and crisis intervention, ensuring safety and connecting clients to appropriate resources
- Facilitated client navigation through mental health services and community resources, ensuring appropriate referrals and follow-ups
- Implemented a digital patient information system to overhaul the intake process, resulting in a 25% reduction in processing time
- Verified insurance coverage and benefits, achieving a 15% reduction in claim rejection through precise data entry
- Collaborated with the medical staff to expedite appointments and improve patient scheduling, reducing waiting times by 30%
- Displayed sensitivity to cultural, ethnic, and socioeconomic diversity in client interactions and service delivery
ADMINISTRATIVE ASSISTANT
Children's Clinic
Long Beach, USA
06.2015 - 09.2016
- Responded to donor inquiries via phone, mail, and email, ensuring timely and courteous communication to enhance donor relations
- Performed high-volume data entry tasks to maintain accurate records. alongside various administrative tasks.
- Performed data searches and updated constituent records in the database, maintaining compliance with organizational protocols for data integrity
- Maintained complete and accurate electronic and complex files
- Project-managed professional services for office staff: manually and electronically processed daily gifts, weekly acknowledgments, and monthly charges with speed and meticulous attention to detail
- Supported bulk mailings and community donor outreach initiatives to strengthen engagement and support
- Effectively and compassionately communicated with the loved ones of the patients we served to ensure that their needs and/or concerns were consistently addressed
Education
BACHELOR OF HEALTH SERVICES ADMINISTRATION SERVICES -
University OF California, Riverside
Riverside, CA06-2024
ASSOCIATE OF ARTS - HUMANITIES AND ARTS
Los Angeles Southwest Community College
Los Angeles, CA12-2014
ASSOCIATE OF ARTS - BUSINESS AND MANAGEMENT
Los Angeles Southwest Community College
Los Angeles, CA12-2014
Skills
- Case Management
- Patient intake and assessment
- Insurance verification
- Health care compliance
- Electronic Health Records (EHR)
- Appointment Scheduling
- Medical terminology
- Problem-solving
- Time Management
- Teamwork and collaboration
- Interpersonal communication
- Verbal communication
- Patient Advocacy
- Client Advocacy
Certification
- Certified Patient Intake Coordinator (CPIC), 01/01/23
- Basic Life Support (BSL) Certification, American Heart Association, 01/01/22
Timeline
LEAD CASE MANAGER - REMOTE
HOUSING IS KEY CA COVID-19 RENT RELIEF PROGRAM
01.2021 - Current
INTAKE COORDINATOR
ALPHA & OMGEA BEHAVIORAL MANAGEMENT
10.2016 - 11.2019
ADMINISTRATIVE ASSISTANT
Children's Clinic
06.2015 - 09.2016
BACHELOR OF HEALTH SERVICES ADMINISTRATION SERVICES -
University OF California, Riverside
ASSOCIATE OF ARTS - HUMANITIES AND ARTS
Los Angeles Southwest Community College
ASSOCIATE OF ARTS - BUSINESS AND MANAGEMENT
Los Angeles Southwest Community College