Shanana Forster
EMT CSR
Baird,TX
Summary
Medical Manager and Technician offering 10+ years of building robust service delivery models and achieving optimal patient outcomes. Accomplished in growing practice year-over-year through effective business development and marketing strategies. Successful in building strong relationships with patients, staff and local healthcare partners. Goal-driven professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Certified in Tx. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Medical Supervisor
BPL Plasma
San Angelo, TX
04.2016 - 02.2023
- Ordered medical and laboratory supplies and equipment.
- Confirmed consistent and accurate medical recordkeeping practices.
- Interpreted diagnostic test results for deviations from normal.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
Customer Service Representative
Blue Cross Blue Shield Of Texas
Abilene, TX
01.2015 - 04.2016
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Emergency Medical Technician
Guardian EMS
Abilene, TX
01.2011 - 04.2016
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Immobilized patient for placement on stretcher and ambulance transport.
- Handled patient transfers from one medical facility to another.
- Collaborated with medical doctors and other healthcare professionals.
Customer Service Associate
Walmart
Abilene, TX
03.2006 - 08.2010
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Promoted available products and services to customers during service, account management, and order calls.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Baird High School
Baird, TX 08.1998 - 05.2002
Emergency Medical Technician - Emergency Medical Technology
Texas State Technical College - West Texas
Sweetwater, TX 08.2010 - 12.2011
Pre-Requisits - General Education
Cisco Junior College
Abilene, TX 08.2002 - 05.2005
Skills
Patient Health Education
Clinic administration
HIPAA
Practice management
Patient care
Case management
Direct Patient Care
Records management
Strategic planning
Patient relations
Patient education and counseling
Team Building
Staff Management
Drug inventory management
Seasoned in medical clinical procedures
Inventory and restocking
Immunizations
Wellness services
Medication dispensing
Training and mentoring
Relationship building and retention
Hiring and recruitment
Timeline
Medical Supervisor
BPL Plasma
04.2016 - 02.2023
Customer Service Representative
Blue Cross Blue Shield Of Texas
01.2015 - 04.2016
Emergency Medical Technician
Guardian EMS
01.2011 - 04.2016
Emergency Medical Technician - Emergency Medical Technology
Texas State Technical College - West Texas
08.2010 - 12.2011
Customer Service Associate
Walmart
03.2006 - 08.2010
Pre-Requisits - General Education
Cisco Junior College
08.2002 - 05.2005
High School Diploma -
Baird High School
08.1998 - 05.2002