Summary
Overview
Work History
Education
Skills
Timeline
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Shanana Forster

EMT CSR
Baird,TX

Summary

Medical Manager and Technician offering 10+ years of building robust service delivery models and achieving optimal patient outcomes. Accomplished in growing practice year-over-year through effective business development and marketing strategies. Successful in building strong relationships with patients, staff and local healthcare partners. Goal-driven professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Certified in Tx. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
8
8
years of post-secondary education

Work History

Medical Supervisor

BPL Plasma
San Angelo, TX
04.2016 - 02.2023
  • Ordered medical and laboratory supplies and equipment.
  • Confirmed consistent and accurate medical recordkeeping practices.
  • Interpreted diagnostic test results for deviations from normal.
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.

Customer Service Representative

Blue Cross Blue Shield Of Texas
Abilene, TX
01.2015 - 04.2016
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Emergency Medical Technician

Guardian EMS
Abilene, TX
01.2011 - 04.2016
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Handled patient transfers from one medical facility to another.
  • Collaborated with medical doctors and other healthcare professionals.

Customer Service Associate

Walmart
Abilene, TX
03.2006 - 08.2010
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Baird High School
Baird, TX
08.1998 - 05.2002

Emergency Medical Technician - Emergency Medical Technology

Texas State Technical College - West Texas
Sweetwater, TX
08.2010 - 12.2011

Pre-Requisits - General Education

Cisco Junior College
Abilene, TX
08.2002 - 05.2005

Skills

Patient Health Education

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Timeline

Medical Supervisor

BPL Plasma
04.2016 - 02.2023

Customer Service Representative

Blue Cross Blue Shield Of Texas
01.2015 - 04.2016

Emergency Medical Technician

Guardian EMS
01.2011 - 04.2016

Emergency Medical Technician - Emergency Medical Technology

Texas State Technical College - West Texas
08.2010 - 12.2011

Customer Service Associate

Walmart
03.2006 - 08.2010

Pre-Requisits - General Education

Cisco Junior College
08.2002 - 05.2005

High School Diploma -

Baird High School
08.1998 - 05.2002
Shanana ForsterEMT CSR