Tara R. Munoz
San Angelo,TX
Summary
To pursue a role where I can leverage my experience in management, customer service and technical operations to guide and motivate a team, contribute to organizational growth, and foster an environment of excellence and collaboration.
Overview
8
8
years of professional experience
Work History
Assistant Manager
BPL Plasma/Grifols Plasma
01.2016 - 01.2022
- Collaborates with Training and Quality staff to ensure that training and quality goals are met.
- Coaches and leads through effective feedback to employees through the Operations Supervisor (s).
- Monitors and evaluate operations.
Center Supervisor
BPL Plasma/Grifols Plasma
01.2016
- Worked closely with the area supervisors to help the day to day operations run smoothly
- Monitored customer service throughout both reception and donor floor to ensure staff were greeting and walking donors through each step of the process, especially new donors
- Coached up my teammates, created morning huddles to ensure we had a great start to each day and enforcing objectives and goals of the day/week.
- Helped Implement/train new procedures and protocol
Reception Medical Supervisor
BPL Plasma/Grifols Plasma
01.2015 - 01.2016
- Responsible for supervising the day to day operations of the Reception staff
- Coaching and developing the staff
- Monitors attendance and work with Management to minimize or prevent overtime
- Responsible for making sure the donor flow within reception area is running efficiently
- Provide excellent customer service
- Lead by example
- Maintain effectiveness
- Meet production needs
Reception Group Lead
BPL Plasma/Grifols Plasma
01.2015
- Responsible for making sure the donor flow within reception area is running efficiently
- Provide customer service
- Lead by example
- Maintain effectiveness
- Meet production needs
Donor Floor Tech/Phlebotomist
BPL Plasma/Grifols Plasma
01.2014 - 01.2015
- Call donor to donor floor
- Set up machine preparing for VP-venipuncture
- DC donor after completion of process.
- Performed VP to
- Train trainees in reception
Receptionist Tech
BPL Plasma/Grifols Plasma
01.2014
- Greet donors
- Register new donors and process established donors which consist of having donor fill out paperwork and watch a video and as well read a donor information book.
- For our established donors we check them into the PDS III system.
- We screen the donors asking a series of questions, take vitals and administer finger stick.
- Read donors hematocrit/total protein and issue donor a bleed following with a pre-collection review.
Education
High School Diploma -
Lakeview High School
San Angelo, TX05-2014
Skills
- Workplace safety
- Team management
- Recruitment and hiring
- Creative solutions
- Professionalism
Timeline
Assistant Manager
BPL Plasma/Grifols Plasma
01.2016 - 01.2022
Center Supervisor
BPL Plasma/Grifols Plasma
01.2016
Reception Medical Supervisor
BPL Plasma/Grifols Plasma
01.2015 - 01.2016
Reception Group Lead
BPL Plasma/Grifols Plasma
01.2015
Donor Floor Tech/Phlebotomist
BPL Plasma/Grifols Plasma
01.2014 - 01.2015
Receptionist Tech
BPL Plasma/Grifols Plasma
01.2014
High School Diploma -
Lakeview High School
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