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Hi, I’m
Alec Winterling
Cincinnati,OH
Summary
Results-driven Assistant Manager with over four years of experience in training, inventory management, and customer service. Mentored team members to support operational goals while maintaining high standards of food safety and guest experiences. Enhanced operational efficiency through strategic problem-solving and effective inventory practices, fostering a collaborative team environment to achieve business objectives.
Overview
8
years of professional experience
Work History
Chick-fil-AWest Chester, Ohio
Assistant Manager
12.2021 - Current
Job overview
- Assisted in training new team members on operational procedures.
- Managed daily inventory levels and ensured stock availability.
- Implemented customer service strategies to enhance guest experiences.
- Oversaw food safety practices and maintained cleanliness standards.
- Supported management in achieving operational goals and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels and ordered supplies as needed.
- Ensured compliance with food safety and cleanliness standards.
- Facilitated effective communication between team members and management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
AMC TheatresWest Chester, Ohio
Crew Member
03.2018 - 03.2021
Job overview
- Assisted guests with ticket purchases and concessions at busy locations.
- Ensured cleanliness and organization of theater screens and common areas to enhance guest experience.
- Resolved customer inquiries and issues with efficiency and courtesy, contributing to positive customer interactions.
- Collaborated with team members to ensure smooth operations during peak hours.
- Monitored and restocked inventory levels of snacks and beverages to support seamless service during busy periods.
- Ensured compliance with safety protocols in food handling and theater maintenance.
- Trained new crew members on operational procedures and customer service standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Drove team success by quickly completing assigned tasks.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Education
Butler TechWest Chester, OH
Certificate from HVAC
02-2027
Lakota West High SchoolWest Chester, OH
High School Diploma
05-2019
Skills
- Customer service
- Quality assurance
- Quality control checks
- Problem resolution
- Inventory counts
- Inventory restocking
- Production line work
- Machine operations
- Safety compliance
- Health code compliance
- Safe food handling
- Cleaning and sanitizing
- Sanitation protocols
- Workplace safety
- Time management
- Task prioritization
- Crew leadership
- Leadership qualities
- Reliability and punctuality
- Flexible schedule
- Positive company representation
- Clear communication
- Attention to detail
- Visual communication
- Influencing skills
- Willingness to learn
- Heavy lifting
- Basic math
- Housekeeping
- Cleaning
- Store opening and closing
- Problem-solving
- Company standards
- Visual communication
Timeline
Assistant Manager
Chick-fil-A
12.2021 - Current
Crew Member
AMC Theatres
03.2018 - 03.2021
Butler Tech
Certificate from HVAC
Lakota West High School
High School Diploma