Ricardo Cortes
Houston
Summary
Dynamic Assistant Manager at Firstcash Inc with expertise in employee training and performance reviews. Proven ability to analyze sales data and implement strategic improvements, enhancing operational efficiency. Strong communicator and team leader, adept at conflict resolution and maintaining safety compliance in fast-paced environments. Committed to driving results and fostering a productive workplace culture.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Firstcash Inc
Houston
02.2024 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Heavy Machinery Operator
Sonora Construction
Houston
12.2023 - 02.2024
- Adjusted handwheels and depressed pedals to control blades, buckets and scrapers.
- Carried out preventative maintenance on heavy or specialized equipment.
- Operated equipment to move and position raw materials or finished components.
- Assessed job sites to determine the most appropriate and efficient route for heavy machinery operation.
- Moved earth and other materials with dozer blades or bucket attachments.
- Promoted continuous improvement of workplace safety and environmental practices.
- Performed minor service on equipment and referred complicated mechanical issues to appropriate personnel.
- Utilized GPS systems when necessary for navigation purposes during operation of large scale projects.
- Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
- Inspected faulty equipment to identify and address root causes.
- Operated compactors, scrapers or rollers to level and compact refuse at disposal grounds.
- Transported materials around construction sites to work locations.
- Maintained accurate records of daily operations, including fuel usage and maintenance requirements.
- Followed safety regulations while operating all types of heavy machinery.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Operated a variety of heavy machinery such as bulldozers, excavators, graders, loaders, and scrapers.
- Completed routine inspections on vehicles.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Coordinated machine operations with other site personnel to keep materials moving smoothly and prevent accidents.
- Loaded and moved dirt, rocks, equipment and materials.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Warehouse Technician
The Mundy co.
Deer Park
06.2023 - 12.2023
- Performed regular maintenance checks on equipment such as forklifts and pallet jacks to ensure they are operating correctly at all times.
- Determined shipping methods, routes or rates for materials to be shipped.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Compared and verified identifying information of outgoing shipments.
- Maintained cleanliness of warehouse premises by sweeping floors and removing debris from dock area regularly throughout shift duration.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Inspected and verified incoming goods against invoices or other documents, recorded shortages and rejected damaged goods.
- Operated forklifts and pallet jacks to move merchandise safely within the warehouse.
- Utilized RF scanners to ensure accurate data entry of all materials received into the warehouse.
- Ensured accuracy of work by inspecting outgoing shipments for completeness prior to loading onto delivery vehicle.
- Implemented safety protocols, minimizing workplace accidents and promoting a safe working environment.
- Implemented proper storage methods for products within the warehouse facility.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Designed warehouse solutions to meet tight deadlines.
- Operated forklifts safely while loading and unloading pallets from trailers or staging areas within the warehouse facility.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Houston Gateway Academy
Houston, Texas05-2023
Skills
- Employee training
- Performance reviews
- Sales analysis
- Customer service
- Inventory management
- Data reporting
- Workplace safety
- Warehouse operations
- Conflict resolution
- Team leadership
- Workload management
- Money handling
- Strategic thinking
- Safety compliance
- Time management
- Pallet jack operation
- Warehouse organization
- Inventory tracking
- Product location
- Forklift operation
- Detail-oriented
- Effective communication
- Physical stamina
- Safety processes
- Decision-making
- Attention to detail
- Communication skills
- Active listening
- Heavy machinery operation
- PPE management
- Machine maintenance
- Loader operation
- Team coordination
- Daily vehicle assessments
- Loading and unloading
- Multi-machine operation
Timeline
Assistant Manager
Firstcash Inc
02.2024 - Current
Heavy Machinery Operator
Sonora Construction
12.2023 - 02.2024
Warehouse Technician
The Mundy co.
06.2023 - 12.2023
High School Diploma -
Houston Gateway Academy